Sheriff's Communications Operator

Nature and Variety of Work

The Office of the Sheriff provides law enforcement and public safety services by meeting the needs of the Circuit Court and the Citizens of Anne Arundel County. This position announcement will be used to fill Full-time, Permanent, Safety-Sensitive, Sheriff's Communications Operator positions within the Sheriff's Office of Anne Arundel County Government.

This is communication work in receiving messages, dispatching Deputy Sheriffs, and answering citizen calls for service from the Sheriff's office during an assigned shift. The work also involves monitoring and utilizing computerized security and fire alarm systems.

Examples of Duties and Knowledge, Skills and Abilities

• Rapidly and accurately process incoming calls, processing fragmented and/or complex information to determine the nature of the request.
• Screen and route calls; provide general information and make referrals to other agencies and/or County departments.
• Take and record messages; direct messages and calls in a timely manner to the proper person or agency; ensure that all logs and/or internal computer systems are maintained in a neat, complete, and up-to-date manner.
• Rapidly and accurately access various law enforcement databases and pass information to Sheriff's Office personnel authorized to receive this information on request. Databases include but are not limited to MILES, NCIC, TIBURON, District Court, and MVA.
• Evaluate information received to determine proper response, and respond in a controlled manner to stressful calls. Accurately use radio communications equipment to safely track and record Deputy Sheriff's activity.

Minimum Qualifications

• Education: Graduation from high school.
• Experience: Two (2) or more years of work experience in data entry and keyboard functions; a passing score on all required proficiency tests; and a valid non-commercial Class C motor vehicle operator's license.

Supplemental Qualifications

• Possession of dispatch experience.
• Able to work a flexible schedule with varying shifts, including 7:00 AM - 3:15 PM, 3:00 PM - 11:15 PM; and 11:00 PM - 7:15 AM hours.

Medical/Health Insurance Plans

• BlueChoice Advantage EPO
• BlueChoice Advantage PPO
• CIGNA Dental PPO (Buy-Up)
• CIGNA Dental PPO (CORE)
• CIGNA Dental HMO (DHMO)
• EyeMed

Dental Insurance

• CIGNA Dental PPO (Buy-Up)
• CIGNA Dental PPO (CORE)
• CIGNA Dental HMO (DHMO)

Vision Insurance

• EyeMed

Employee Life Insurance

• Term insurance of $10,000 for employees at no cost.
• Ability to purchase Supplemental & Dependent Life Insurance

Disability Income Insurance

• Available based on years of service.

Pension Plan

• Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.

Deferred Compensation Section 457 Plan

• Available.

Direct Deposit

• Available.

Credit Union

• Available.

Holidays

• Twelve days provided per calendar year, thirteen in general election year.

Annual Leave

• Less than 5 years - 13 days
• 5 years to less than 10 years - 15 days
• 10 years to less than 20 years - 20 days
• 20 years or more- 26 days

Leave Sharing

• Available.

Employee Assistance Program

• Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care.

Flexible Spending Accounts

• Dependent Care Reimbursement
• Health Care Reimbursement

Medical/Health Insurance Plans

• BlueChoice Advantage EPO
• BlueChoice Advantage PPO
• CIGNA Dental PPO (Buy-Up)
• CIGNA Dental PPO (CORE)
• CIGNA Dental HMO (DHMO)
• EyeMed