Sheraton Milwaukee Brookfield - Front Desk Agent

About the role

As the Front Desk Agent, you are the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Responsibilities

• Deliver top-tier guest service that makes guests feel right at home, handling everything from quick questions to big requests to create unforgettable stays.
• Communicate clearly and confidently with guests and team members to keep operations flowing smoothly.
• Solve challenges quickly and effectively, turning potential issues into positive guest experiences.
• Multitask efficiently, managing reservations, check-ins, check-outs, and financial details with precision.

Requirements

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

• Daily Pay (ask your Recruiter for details)
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

About the workplace

Sheraton Milwaukee Brookfield Hotel provides an elevated workplace experience near major Wisconsin attractions including Miller Park, Brookfield Square, and the Brookfield Conference Center. The hotel features an on-site restaurant, The Craft Room, serving Midwestern-inspired dishes and cocktails. With 21 meeting venues, the property supports business events and weddings in an upscale setting. Team members help maintain clean, comfortable guest rooms with mini-refrigerators and support amenities such as indoor and outdoor pools. It’s a versatile environment suited for staff who enjoy serving a mix of business travelers, event guests, and families.

Application deadline for Colorado positions: 8/26/25.