Shelter Worker/Resident Assistant - Women's Shelter (Part Time-16 hrs/week) Tuesday/Thursday "C" Shift

About the role

Under the direct supervision of the Program Manager, the Resident Assistant will provide support to Hope House residents and create a hospitable and safe environment in the shelter.

Responsibilities

• Provide support to shelter residents.
• Monitor the activities of the residents within the shelter environment.
• Complete daily Shift log checklist during your shift.
• Review and record the Communication Log each shift.
• Conduct security wanding upon resident admission, as well as random wand checks.
• Monitor the physical facility by making rounds every half hour and conducting periodic inspections to ensure rooms are clean, facility is secure and that clients are abiding by house rules.
• Make referrals to alternative emergency shelter providers when Program beds are unavailable.
• Maintain basic record keeping responsibilities, including performing electronic intakes in the database and completing accurate time sheets in a timely manner.
• Check individual work email daily.
• Attend and participate in monthly Staff meetings/Resident meetings.
• Attend relevant In-Service training/conferences, as requested.
• Complete all mandatory training (in-person and online) in a timely manner.
• Clean linens and maintain cleanliness of the facility (inside and perimeter).
• Perform other duties as assigned.

Requirements

• Minimum of High School Diploma or GED.
• Associate Degree preferred.

Qualifications

• Crisis intervention skills.
• Strong interpersonal and communication skills.
• Ability to work in a continually changing and challenging environment.
• Flexibility in personal work schedule; must be available for relief hours as needed.
• Basic computer skills required for completion of intakes, time sheets, email, and daily logs.

Schedule

Part-time position — 16 hours per week (Tuesday/Thursday, 2:45 PM – 11:15 PM).