Shelter Support Specialist (Midnights including Weekends)

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most. Position Summary: Provide oversight to shelter guests and complete necessary paperwork, attend to the immediate needs of the guests, and encourage safe and harmonious shelter atmosphere. Essential Responsibilities Ensure daily paperwork is completed in accordance with procedureMaintain shelter policy without discriminationAssist with menu planningSupervise common areas, dorms, lounges, clothing closet, and laundry roomDe-escalate conflict and manage crises as necessary, excellent verbal and written communicationPerform daily resident/security check on guests, rooms, and exterior of buildingGeneral Office duties: answering the phone, filing, typing, record keeping, recording shift summaryAttend all trainings and staff meetings as directedCleaning and janitorial work as required, including laundry as neededKeep dryer vents clear of dust and lintAssist deep cleaning of the kitchen; assist with daily cleaning as neededFloor upkeep, including dining room, office, laundry roomAccurately track resident medications that are under the supervision of The Salvation ArmyClean empty rooms once resident has exited as neededCommunicate shelter supply needs to maintenance or corps officerIn absence of cook, perform kitchen dutiesHelp to resolve conflicts between residentsRemain on duty until replacement arrivesPerform other duties as assigned Additional Responsibilities Handle donations as neededEnsure client chore are completed in a timely fashionProcess in-take and exit paperwork as neededHelp with shelter and social services laundry upon request Qualifications Education/Experience: High School Diploma / GED desired; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities1 or more years working in a shelter type environmentMust maintain confidentiality and comply with Safe from Harm guidelines and participate in training classes Skills, Knowledge & Abilities Have and maintain ServSafe Certification, or ability to acquire certification within 1 year Computer Skills Basic knowledge of Microsoft Office 365Knowledge of TEAMS and SharePoint Certificates And Licenses Complete Safe From Harm training, and keep current as neededHave and maintain current CPR/SED/First Aid certification; or ability to gain certification within 90 days