Shelter Operations Officer - Animal Services

About the role

Under general supervision, the Animal Control Officer maintains shelter operations through exceptional service and care of the onsite pet population and customers.

Responsibilities

• Assists with providing necessary food, water and shelter for impounded animals
• Responsible for proper cleaning and disinfection of assigned areas on a daily basis
• Participate in animal enrichment through playgroups and/or daily handling
• Take part in the intake of multiple animals per day, including vaccinating and deworming
• Report observed health or behavior issues to the veterinarian and management team
• Provide information to the public about LAS programs and promote good animal care and responsible pet ownership
• Advise potential adopters of LAS adoption benefits, policies and procedures
• Protect all confidential information, including customers, donors, animals and internal communications
• Represent Lubbock Animal Services by providing excellent customer service and focus
• Provide medical care to sick and/or injured animals per the veterinarians recommendations
• Euthanize sick, injured, dangerous, or stray animals as necessary and properly dispose of said animal
• Quarantine animals suspected of biting for rabies observation or prepare specimens for submission of rabies testing
• Perform other duties as assigned

Qualifications

• Completion of a high school diploma or the equivalent with an additional one year of experience in a public contact position; or any combination of relevant education and experience
• Must obtain a certification as a Basic Animal Control Officer through the Texas Department of State Health Services within the timeframe by the department
• Must obtain a certification as a Certified Euthanasia Technician recognized by the Texas Department of State Health Services within the timeframe set by the department
• Valid Current Driver's License
• Physical Exam Required

Knowledge and Abilities

• Knowledge Of Various breeds of dogs, cats, and other domestic and wild animals
• Animal behavior and diseases
• Basic methods of animal collection
• Law enforcement principles and procedures
• Ability To Learn, interpret, and understand laws and regulations governing the humane treatment of animals
• Learn and develop skills in the humane treatment of animals
• Ability to work well with others and have a good/pleasant attitude
• Regular and timely attendance
• Ability to remain objective in difficult and stressful situations
• Establish and maintain cooperative relationships with those contacted in the course of work
• Perform duties with a significant degree of independence within established guidelines and procedures
• Exercise sound judgment in evaluating situations and in making decisions
• Follow verbal and written instructions
• Learn specialized software
• Utilize computer skills and keyboarding skills
• Prepare and maintain accurate records

Physical Requirements

• Frequently lift and carry up to 50 pounds
• Occasionally lift and carry up to 75 pounds
• Frequently stand and walk during the shift
• Push and pull objects in order to place animals into a cage
• Frequently flex upper trunk forward at the waist and partially at the knees to pick up animals
• Frequently rotate upper trunk to the right and left while sitting or standing
• Place arms above, at, and below shoulder height
• Coordinate eye, hand and foot movement in order to operate a vehicle

Schedule

Work Schedule: Monday-Sunday; rotating 40-hour work week; 8-hour shifts between 7am-7pm; Must be flexible, as we are an essential city department

Benefits

The City of Lubbock provides a comprehensive, cost effective, health and welfare package.