Shelter Monitor

About the role

Shelter monitors provide oversight at one of the Cabin facilities and are responsible for maintaining the health and safety of the adults residing at the transitional shelters. They assist with meals, guest interaction, set-up and clean-up. These are 24‑hour facilities with three 8‑hour shifts: 7:00 am to 3:30 pm, 3:00 pm to 11:30 pm and 11:00 pm to 7:30 am. The current opening is for the PM shift (3:00 pm to 11:30 pm) with Tuesdays and Wednesdays off. There is a $1 pay differential for hours worked between 6 pm and 7 am.

Responsibilities

• Welcome and record attendance for participants, and monitor participant movement.
• Maintain a safe, friendly, supportive and inviting environment.
• Work compassionately with those who have difficulty engaging with service providers.
• Effectively resolve conflicts among participants and de‑escalate potentially violent situations.
• Monitor participant activities and food distribution.
• Assist volunteers who are bringing food and serving homeless clients.
• Set up tables for food service and hand out bedding, warm clothing and other amenities.
• Ensure participants adhere to rules, especially related to unsafe behaviors; if necessary, notify public safety personnel to help with clients who exhibit inappropriate or unsafe behaviors.
• Respond appropriately to emergencies.
• Maintain accurate daily records and complete required reports using company databases (such as HMIS), computer systems (Outlook, Excel, etc), and other technology.
• Ensure the facility is maintained in a clean and orderly fashion.
• Provide information to the supervisor after each shift regarding the number of participants, any need for supplies, incident reports, etc.
• Perform other duties as assigned.

Requirements

• Successful completion of background screening.
• Current tuberculosis test.
• Reliable transportation, a valid California driver license and proof of auto insurance, and must be able to qualify for employer insurance coverage.
• CPR/First Aid Certification.

Qualifications

Minimum Qualifications

• Ability to work effectively with homeless individuals of diverse backgrounds and abilities.
• Interest in helping volunteers and participants feel welcome while ensuring a safe environment.
• Ability to develop rapport, provide information, and refer with sensitivity to cultural issues.
• Display a high level of initiative, effort and commitment towards completing assignments efficiently.
• Possess excellent time management skills and the ability to work with minimum supervision.

Preferred Qualifications

• Bilingual Spanish.
• Previous experience with social services and/or homeless programs.

Pay

Pay range: $20.00 – $22.00 per hour plus a $1.00 shift differential for hours worked between 6:00 pm and 7:00 am.

Benefits

• Full‑time, non‑exempt (hourly) position – 40 hours per week.
• Eligible for health benefits on the 1st day of the month following two months from date of hire.
• 5CHC covers the cost of the employee‑only Silver level PPO plan, Dental PPO and Vision coverage.
• Life Insurance – $25,000 death benefit at no charge to employee.
• Employee Assistance Program.
• SIMPLE IRA plan with employer match (pre‑tax employee contributions).
• 11 paid holidays plus one personal day per year.
• Up to 12 days of Vacation Leave accrued annually, increasing after 3 years of service.
• 40 hours of Paid Sick Leave per calendar year.

Schedule

Three 8‑hour shifts: 7:00 am–3:30 pm, 3:00 pm–11:30 pm, 11:00 pm–7:30 am. Current opening is the PM shift (3:00 pm–11:30 pm) with Tuesdays and Wednesdays off.

Work Environment

The work environment involves contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not attend to basic personal hygiene, health and safety practices. The employee may experience unpleasant sensory demands related to clients’ use of alcohol and drugs and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis and potentially hostile situations. Noise level is usually moderate; work can become stressful under pressure. The employee may be subjected to outside environmental conditions, including accessing areas inhabited by homeless persons that may be inh