Shelter Monitor (2nd shift)

About the role

Reports to: Shelter Manager. Work Location: Downtown Campus. Hours: Regular Part-Time. Status: Non-Exempt / Hourly. The Society of St. Vincent de Paul of Alameda County (SVdP) provides direct assistance to those in need within Alameda County, regardless of race, creed, gender, sexual orientation or origin. The organization's motto is "Neighbors Helping Neighbors," which succinctly sums up the charitable work that is done throughout the county, through our programs, and through the support of our donors, volunteers, community networks and SVdP staff that work in many different roles to serve those in need in our community.

Responsibilities

• Ensure the shelter is a welcoming environment, which includes maintaining a space in which harassment and discriminatory actions or remarks are not tolerated.
• Monitor and maintain the safety of guests residing in the shelter.
• Prepare for each shift by meeting with shift supervisor prior to reporting to designated work area to become informed of any night shift concerns.
• Consistently enforce shelter rules and guidelines with all guests.
• Utilize de-escalation tactics and harm reduction intervention when dealing with upset or frustrated guests.
• Thoroughly and accurately document all pertinent incidents that take place throughout the shift as well as make any referrals or supportive services to case manager.
• Take on the role of listener, guide, and role model for guests residing in shelter.
• Escort guests from building to building during essential service times of the shelter.
• Assist staff with medical emergencies by calling 911, opening secured doors, and clearing space for paramedics to treat guests.
• Maintain familiarity with emergency contact information, property maps, and emergency exits for evacuation.
• Assist guests in securing personal belongings in shelter storage facility.
• Report any facility issues such as fire hazards, blocked doorways, or unsecure areas in SVdP.
• Facilitate daily database check‑in process at front gate for all guests entering SVdP.
• Maintain daily guest records in Knack database.
• Sort, wash, and fold shelter linen daily.
• Responsible for cooking and preparing light breakfast for up to 65 shelter guests.
• Clean kitchen and items used to prepare breakfast in preparation for dining hall staff to prepare lunch for the day.
• Stay alert throughout the entire shift to ensure safety and security of shelter program staff and all guests.
• Facilitate morning schedule (including turning off lights and making announcements about wake‑up time and morning showers).
• Ensure all participants are situated in cots during quiet hours.
• Observe all guests exiting the shelter in the morning and record guest check‑outs in SVdP’s Knack database to ensure that all guests have exited the facility by 8:00 am.
• Walk shelter guests over to the community center in the mornings and check them in for services needed for the day.
• Complete full “morning checklist” on each shift.

Requirements

• Minimum of 1–2 years of experience working with unhoused adults in a supportive capacity.
• Ability to work well with diverse groups of people from various environments, including those that are unhoused, addressing substance abuse issues, people from diverse socioeconomic backgrounds, undocumented residents, and people with disabilities including HIV/AIDS.
• Strong work ethic and willingness to work hard to accomplish difficult tasks.
• May occasionally be required to lift items up to 10 lb to a height up to 6 ft and 11–25 lb to a height of 3 ft.
• May occasionally be required to carry items up to 30 lb for distances up to 25 ft.
• Complies with written and verbal instruction and willingly performs tasks assigned by supervisor on duty.
• Positive attitude and ability to be a positive influence on a team.
• Demonstrates proactivity, flexibility, creativity, and enthusiasm.
• Professionalism, maturity, good decision‑making and problem‑solving abilities.
• Dependable and trustworthy.
• Ability to thrive in a flexible, fast‑paced and growth‑oriented environment, while maintaining a sense of humor and a positive, solution‑oriented approach.
• Maintains a professional, friendly, helpful attitude with clients and co‑workers.
• Willing to take ownership of job’s responsibilities.
• Can identify and resolve guest quarrels before they escalate.

Preferred Skills

• Must have strong verbal and written communication skills, and demonstrated capacity to make safety‑driven, effective decisions in crisis situations.
• Must be able to respond in a clear, calm manner to crises that may arise, including incidents of confrontation, violence or medical crises.
• Must be