Shelter Lead

About the role

We are seeking a compassionate and dependable Shelter Lead I to help ensure the safe, efficient, and welcoming operation of our shelter program. This role provides day-to-day guidance to Shelter Attendants, supports guest services, and helps maintain a trauma-informed environment for individuals experiencing homelessness.

Responsibilities

• Support daily shelter operations and ensure a safe, clean, and organized environment.
• Provide operational guidance and support to Shelter Attendants during assigned shifts.
• Aid with participant intake, orientations, bed assignments, and exits.
• Respond to participant concerns, conflicts, emergencies, and behavioral incidents.
• Complete incident reports, shift logs, and required documentation.
• Promote a respectful, participant-centered, trauma-informed environment.
• Conduct routine safety and security walkthroughs and report facility concerns.
• Assist with training and onboarding new staff and maintaining program compliance.

Requirements

• A High School Diploma or GED is required; an Associate degree is preferred.
• Two or more years of experience in homeless services, emergency shelter, residential programs, behavioral health, human services, or a related field is required.
• Experience mentoring, training, or providing work direction to others is preferred.
• Strong communication, conflict resolution, customer service, and problem-solving skills are essential.
• Basic computer proficiency, including Microsoft Office applications, is required.
• The ability to work flexible schedules, including evenings, weekends, overnight shifts, and holidays is necessary.

Qualifications

• Must successfully pass a criminal background check.
• Must provide TB test clearance.

Benefits

• 18 days of Paid Time Off
• 15 paid holidays, including your birthday!
• 100% paid medical insurance (Kaiser, Anthem Blue Cross), dental, vision for employees, 50% for your dependents.
• 100% paid Group Term Life insurance, Accidental Death & Dismemberment, Long-term disability insurance
• Up to $3,000 Tuition Reimbursement a year
• 403b with SHELTER Inc., matching contribution
• Employee Assistance Program
• Discount Marketplace
• Internal growth opportunities

We Offer

• Diversity
• EQUAL OPPORTUNITY EMPLOYER