Shelter Guest Services Swing Swift 2p-10:30P #HIRING

Purpose

The Shelter Guest Services is responsible for the care and oversight of the clients residing in the shelter. Staff has the opportunity to direct clients by assisting them with questions, problems, and emergencies. Other duties include maintaining accurate logs, filing out incident reports, and other necessary paperwork.

Key Responsibilities

• Ensure all safety and security guidelines are followed.
• Advocate on behalf of the clients in addition to addressing the needs of the clients including but not limited to medical and dental appointments, transportation, mental health referrals, job leads, etc.
• Monitor and maintain appropriate client behavior using shelter rules as guidelines.
• Initiate appropriate consequences as necessary.
• Log client’s medication that includes counting medication upon arrival and monitoring daily intake. Update medication logs.
• Keep hallways and rooms clean and orderly.
• Assist/direct clients to follow through with chores.
• Address client and community partner inquiries promptly and accurately.
• Answer incoming calls, distribute messages for clients.
• Keep up to date and accurate records of current clients.
• Collaborate with case managers in collecting data from clients at entry and exit information upon departure.
• Accurately maintain and monitor ban list.
• Generate incident reports as necessary.
• Clearly and accurately communicate with leadership regarding bed availability, client count, and client intakes.
• Contact and coordinate emergency personnel when necessary.
• Perform all other related duties as assigned.
• Conduct Roll-call in the evenings, inspect shelter area for order and cleanliness.
• Complete telephone assessment to determine client eligibility.
• Complete intakes for eligible individuals.
• Complete UA and alcohol test on current and potential clients.
• Complete hourly shift report.

Position Requirements

• A high school diploma or GED is required.
• Sitting - Periodically
• Standing/Walking - Periodically
• Kneeling - Periodically
• Pushing/Pulling - Periodically
• Lifting up to 20 pounds - Periodically
• Conducts self in a manner of professionalism that is conducive to recovery from mental illness, co-occurring disorders, and overall wellness.
• Maintains excellent personal and professional boundaries with clients.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Authentic and honest employee plays a key role in the client’s recovery.
• Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

Great Health Benefits

• Medical, dental, vision, and STD are covered 100%.
• Simple IRA with 3% match.
• Paid PTO.
• Complimentary Life Insurance, Accidental Death/Dismemberment Insurance.
• 11 paid holidays.
• Free Planet Fitness membership to 38th & L location-$120 value!
• Free on-site lunches.
• Monthly employee engagement activities, recognition opportunities and more!!

Stephen Center Offers

• Competitive salaries and a full array of benefits commensurate with NAM Guidelines.
• An Equal Opportunity Employer.