Shelter Direct Care - Shift: 12:00 am - 8:00 am Monday-Friday

Key Responsibilities

• Ensure Guest Safety
• Monitor the shelter environment through observation and camera systems.
• Conduct security screenings (metal detector, wand, and bag checks) as required.
• Respond appropriately to incidents or emergencies, reporting to the Shelter Direct Care Lead I and Shelter Operations Supervisor.
• Complete incident reports and notify supervisors immediately of critical events.
• Maintain order and safety.
• Extend dignity and empathy to individuals experiencing homelessness or crisis.
• Engage guests respectfully, offering emotional support and active listening.
• Utilize trauma-informed and non-judgmental approaches in all interactions.
• De-escalate tense situations when needed with professionalism and care.
• Maintain Cleanliness & Sanitation
• Keep shelter areas-including bathrooms, sleeping spaces, common rooms, and dining areas-clean, orderly, and safe.
• Perform cleaning tasks throughout the shift and encourage guest cooperation.
• Report maintenance needs and follow organizational standards for hygiene and safety.
• Support organized guest check-in and check-out procedures.
• Document notable guest interactions, incidents, or needs.
• Promote Stability
• Model patience, compassion, and professionalism in all interactions.
• Help create an environment of calm and stability for guests in crisis.

Job Qualifications

• Experience working or volunteering in a shelter or social service setting preferred.
• Strong interpersonal and conflict resolution skills.
• Demonstrated ability to remain calm in high-stress or emergency situations.
• Commitment to treating all individuals with empathy, dignity, and without bias or judgment.
• Willingness to perform cleaning and support tasks as needed.
• Ability to work flexible hours, including evenings, weekends, and holidays.