Direct Care Specialist Lead - Emergency Shelter RESET - Afternoon/Weekend Shift

Position Summary

Responsible for daily care and supervision of survivors in the Restoring and Educating Survivors to Empowerment and Transformation (RESET) program. Essential Duties and Responsibilities:

• Engages in a trauma informed model of programming to provide physical and emotional safety for residents.
• Supervises residents in various activities to observe and promote positive social behavior or make changes in their social behavior.
• Teaches rules, manners, practices for interpersonal relationships, personal care, etc.
• Oversight of the cottage schedules and responsibilities for residents (grocery order, food is stuck, chore assignments updated, laundry day assignments updated, rooms are ready for new residents, activity schedule, meal schedule, room searches, etc.).
• Models and teaches life skills to clients that will help them develop interpersonal relationships, social skills and how to navigate through their internal and external surroundings.
• Completes shift documentation including but not limited to residential case notes, incident reports, and resident inventory; also required to complete documentation requested by clinical or medical staff such as sleep logs and behavior checklists.
• Observes methods/techniques of clinical staff and participates in treatment of residents through interaction, limit setting, and implementation of treatment plans, also responsible for co-facilitation and involvement in clinical groups.
• Assignments include but are not limited to escorting residents to groups, interviews, meetings, mealtimes, recreation, education activities, medical appointments, and participation in supervision and instruction.
• Maintains developmental age-appropriate rules and expectations, including proper conduct of residents during work, recreation, and education.
• Administers and records medication as ordered by physician or delegating nurse.
• Works to prevent inappropriate behaviors in the residential milieu.
• Provides crisis intervention as needed.
• Maintains professional boundaries between self and residents to ensure appropriateness in the working relationship.
• Communicates all appropriate information internally and externally to facilitate the client’s treatment.
• Attends training and meetings as required.
• Other duties as assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following:

• Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals. Communicates with self-confidence. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.
• Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Qualifications

• Education/Experience: High School Diploma or equivalent. One year experience working with trauma survivors. Knowledge of child development and behavior management.
• Languages: Ability to speak with self-confidence. Ability to produce professional correspondence and presentations.
• Computer Skills: Demonstrate knowledge of computer programs and databases including Microsoft Office (Excel, Word, Outlook, and Publisher), Internet Explorer, and Kaleidacare. Must have working knowledge of the Internet and ability to correspond via e-mail.
• Certificates and Licenses: Must maintain a current drivers’ license and favorable driving record as condition of employment. Must have reliable transportation and current insurance.