Shelter Assistant - Halle Women's Center (3rd Shift)

About the role

UMOM New Day Centers is Arizona's largest provider of services for families experiencing homelessness. Founded in 1964, our mission is to end family homelessness by restoring hope and rebuilding lives. We provide shelter, supportive services, and housing programs to over 15,000 unique individuals annually.

Essential Duties and Responsibilities

• Provides friendly customer service to participants, volunteers, guests, and UMOM team members.
• Answers all phone calls and transfers to the appropriate person or department.
• Offers support, assistance, and encouragement to all participants in shelter by helping to meet immediate basic needs.
• De-escalates conflict in a safe and appropriate manner, responding to crisis as necessary by contacting on-call leadership, police, fire department and/or crisis team as needed.
• Assists with receiving donations, facility clean-up, submission of work orders, and assists with events.
• Supports participants in understanding and following the program expectations and policies, providing written documentation when appropriate.
• Engages participants when appropriate to connect them with resources and case management.
• Makes rounds and wellness checks to monitor the safety and security of all participants.
• Conducts room checks and room searches for health and safety of shelter site.
• Makes participant move-outs.
• Provides hygiene supplies, personal mail and packages to participants, and documents when appropriate.
• Oversees the traffic and communication related to shelter operations ensuring all proper procedures are followed.

Qualifications and Competency Requirements

• High School or GED Diploma, preferred
• One year of professional experience in social services preferred
• Previous experience working with low-income/at-risk/homeless individuals or vulnerable populations preferred
• Basic computer literacy required, including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems
• Proficiency with applications including Microsoft Word, Excel and Outlook
• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services
• Valid AZ Driver's License and a driving record that falls within UMOM's policy
• 50/100 level of car insurance coverage
• This is a Safety Sensitive position

Physical Activities and Working Conditions

• Ability to lift at least twenty pounds when receiving mail packages, donations, moving client supplies, and other tasks relevant to the position
• Ability to ascend and descend one flight of stairs regularly
• Ability to perform duties outdoors in all weather conditions
• Ability to perform duties requiring extended periods of time being stationary manipulating client files, a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to printer, copier, telephone, and associated computer/technology peripherals

Work Schedule

The typical schedule for this position is 5 days a week, with 2 consecutive days off and includes work on weekends and holidays.

Additional Attributes

• Willingness to embrace and actively support the unique culture and values of UMOM
• Able to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
• Able to exercise excellent independent judgment and take ownership of decisions
• Able to think on a broad, systems-level relative to the scope of the position
• Able to work independently and self-manage to achieve goals while being a strong team player
• Able to organize, meet deadlines, prioritize and delegate appropriately
• Able to cope with and embrace change, risk, and uncertainty
• Able to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Background Screens

This position requires the selected candidate to have the ability to obtain, maintain and possess a valid Arizona Department of Public Safety Class One Fingerprint Clearance Card (FPCC). If the selected candidate does not currently possess an FPCC, UMOM will cover the cost of obtaining a card. In addition, all UMOM employees must pass a Central Registry Background Check (CBC) through the Department of Child Safety (DCS) and Adult Protective Services (APS).

Drug Screening

All new hires must successfully pass the required drug screening.