Shelter Assistant - Family Shelter (3rd Shift: 10:00 PM - 6:30 AM)

About the role

UMOM New Day Centers is Arizona's largest provider of services for families experiencing homelessness. Founded in 1964, our mission is to end family homelessness by restoring hope and rebuilding lives. We provide shelter, supportive services, and housing programs to over 15,000 unique individuals annually.

Responsibilities

• Provides friendly customer service to participants, volunteers, guests, and UMOM team members.
• Answers all phone calls and transfers to the appropriate person or department.
• Offers support, assistance, and encouragement to all participants in shelter by helping to meet immediate basic needs.
• De-escalates conflict in a safe and appropriate manner, responding to crisis as necessary by contacting on-call leadership, police, fire department and/or crisis team as needed.
• Assists with receiving donations, facility clean-up, submission of work orders, and assists with events.
• Supports participants in understanding and following the program expectations and policies, providing written documentation when appropriate.
• Engages participants when appropriate to connect them with resources and case management.
• Makes rounds and wellness checks to monitor the safety and security of all participants.
• Conducts room checks and room searches for health and safety of shelter site.
• Makes participant move-outs.
• Provides hygiene supplies, personal mail and packages to participants, and documents when appropriate.
• Oversees the traffic and communication related to shelter operations ensuring all proper procedures are followed.
• Performs other duties as assigned by leadership and/or executives.

Qualifications and Competency Requirements

• High School or GED Diploma, preferred
• One year of professional experience in social services preferred
• Previous experience working with low-income/at-risk/homeless individuals or vulnerable populations preferred
• Basic computer literacy required, including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems
• Proficiency with applications including Microsoft Word, Excel and Outlook
• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services
• Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested
• Valid AZ Driver's License and a driving record that falls within UMOM's policy
• 50/100 level of car insurance coverage
• This is a Safety Sensitive position

Physical Activities and Working Conditions

• Ability to lift at least twenty pounds when receiving mail packages, donations, moving client supplies, and other tasks relevant to the position
• Ability to ascend and descend one flight of stairs regularly
• Ability to perform duties outdoors in all weather conditions
• Ability to perform duties requiring extended periods of time being stationary manipulating client files, a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to printer, copier, telephone, and associated computer/technology peripherals

Additional Attributes

• Willingness to embrace and actively support the unique culture and values of UMOM
• Excellent independent judgment and ability to take ownership of decisions
• Strong organizational, meeting deadlines, prioritizing, and delegating skills
• Ability to cope with and embrace change, risk, and uncertainty
• Strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Work Schedule

The typical schedule for this position is 5 days a week, with 2 consecutive days off and includes work on weekends and holidays.

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.