Shelter 4Hope Intensive Case Manager

About the role

This position supports previously chronically homeless individuals who have received a housing voucher. The ideal candidate is conscientious, detail-oriented, compassionate, and capable of managing multiple tasks while working independently and as part of a team.

Competencies, Knowledge, and Qualifications

• Ability to work independently and as part of a team
• Ability to organize and prioritize work
• Skill in formulating client housing stability goals and objectives
• Ability to write clear, concise case notes
• Strong communication skills
• Dedication to effective and ethical case management
• Ability to uphold strong, healthy boundaries
• Ability to conduct home visits while practicing safety awareness
• Knowledge of substance use disorders and mental health issues
• Ability to work flexible schedules including some nights and weekends
• Ability to communicate effectively, both orally and in writing
• Knowledge of community resources and ability to network
• Ability to plan, organize, set objectives, time frames, and prioritize
• Understanding of and willingness to practice trauma-informed care

Skills / Requirements

• Bachelor’s degree in a human service field such as social work; equivalent experience will be considered
• Experience working with people experiencing homelessness is preferred
• Reliable transportation, a current Texas driver’s license, and evidence of auto liability insurance

Responsibilities

• Become knowledgeable of eligibility criteria for the Shelter 4Hope housing case management program
• Assist clients with the application process and move-in with the housing authority, including help with documents, facilitating attendance at the housing authority briefing meeting, searching for a unit, accessing resources to set up a household, and moving in
• Provide on-going, long-term case management to support housing stability, including a minimum of 2 home visits per month and additional supports or contact as needed
• Set mutually agreed-upon goals that increase the success of maintaining housing; assist with barriers to these goals, find supportive resources, and provide education and guidance
• Enter data into HMIS on a timely basis, including assessments and case notes, with complete documentation of all services provided (eligibility verification, consents, client contacts, progress notes, service plan updates)
• Provide information as necessary for collaboration with funding sources and for evaluation purposes
• Participate in community meetings and collaborate with the wider homeless service provider network
• Establish and promote good working relationships with apartment complexes for the benefit of the client and the property
• Work with and interact with clients and other stakeholders from a variety of ethnic, cultural, and economic backgrounds, adhering to the agency’s guarantee of “unconditional acceptance, respect, and positive regard”