Shelter Case Manager

About the role

The Emergency Services (ES) Primary Advocate is responsible for providing advocacy, support, and information to victims/survivors of domestic violence, sexual violence and/or human trafficking/sexual exploitation accessing Cornerstone’s (CAS) 24/7 shelter/hotel, crisis line, and walk-in services. This advocacy position utilizes trauma-informed, survivor-centered, and culturally responsive practices to provide supportive wraparound services for participants. The services are inclusive of safety and goal planning, arrangements for Cornerstone’s internal and community external services, and survivor-led advocacy with systems such as housing, social services, medical, immigration, and civil/criminal justice. The ES Primary Advocate works within a team setting to maintain a welcoming, safe, clean, accessible, and inclusive environment for the families and people we serve.

Responsibilities

• Maintains professional and confidential survivor-centered support, advocacy, information, and safety planning for victims/survivors (v/s) through phone, in-person, and walk-in services.
• Welcome new participants into the shelter/hotel by processing new intakes, informing them of available services, and providing guidelines for shelter living.
• Provides wrap around services by assisting participants with accessing internal and external resources inclusive of obtaining needed documents, basic needs, housing, transportation, medical, and interpreter services.
• Meets weekly with participants to complete informational interviews, goal planning, and advocacy requests. Briefly check-ins with the participant several days in the week to provide support, answer questions, and advocacy as needed.
• Participates in weekly wraparound meetings with other assigned advocates to keep others apprised of participants goals, requests, barriers, and other relevant information.
• Accompanies and supports participants when requested, in attending virtual, phone, or in-person meetings inclusive of housing, social services, and systems advocacy with other entities.
• Answers crisis line calls providing information, support, and referrals from v/s or concerned persons and systems personnel (medical, social services, law enforcement, etc.) seeking to assist v/s.
• Screens potential shelter/hotel participants requesting emergency safe housing options when bed space/hotel is available. Utilizes the DO process when CAS is unable to accommodate a v/s.
• Responds professionally to Law Enforcement Intervention contacts via email or over the phone and follows-up with the v/s within program guidelines.
• Affirms data entry is completed accurately in Apricot database and other tracking methods. Properly document all critical incidents: child protection reports, emergency response calls, participant injury/concerns and other documentation as assigned by supervisor.

Requirements

• Bachelor’s degree in psychology, social work, or human service-related field or comparable combination of career and life experiences.
• One or more years of experience providing direct crisis response services in a trauma-informed setting.
• Understanding of trauma-informed, survivor-centered, and culturally responsive care practices with a focus on the impact of domestic violence, sexual violence, and/or human trafficking/sexual exploitation.
• Understanding of the human services delivery system emphasizing serving diverse, marginalized and/or underrepresented communities.
• General understanding of crime victim’s rights, civil remedies, and the criminal justice systems with the understanding additional training will be provided.
• Ability to communicate in a trauma-informed, calm, and deescalating manner with participants in crisis to assist in meeting their needs, provide support, and connect them to resources available that enhances safety.
• PREFERRED: 40-hour sexual assault training or the ability to complete training within 6 months.
• Knowledge and aptitude with Microsoft Office, client databases, and other related forms of technology.
• Valid driver’s license, automobile insurance and reliable vehicle.

Qualifications

• Bachelor’s degree in psychology, social work, or human service-related field or comparable combination of career and life experiences.
• One or more years of experience providing direct crisis response services in a trauma-informed setting.

Skills

• Understanding of trauma-informed, survivor-centered, and culturally responsive care practices with a focus on the impact of domestic violence, sexual violence, and/or human trafficking/sexual exploitation.
• Understanding of the human services delivery system emphasizing serving diverse, marginalized and/or underrepresented communities.
• General understanding of crime victim’s rights, civil remedies, and the criminal justice systems with the understanding additional training will be provided.
• Ability to communicate in a trauma-informed, calm, and deescalating manner with participants in crisis to assist in meeting their needs, provide support, and connect them to resources available that enhances safety.
• PREFERRED: 40-hour sexual assault training or the ability to complete training within 6 months.
• Knowledge and aptitude with Microsoft Office, client databases, and other related forms of technology.
• Valid driver’s license, automobile insurance and reliable vehicle.

Benefits

• Free virtual mental health counseling (for all employees + their families)
• Free telemedicine (for employees + enrolled family members)
• 401(k) after 90 days + up to 4% employer match after 1 year
• Paid parental leave after 1 year of service
• Medical, dental & vision (eligible first month after 30 days)
• HSA & FSA options
• Free basic life & AD&D insurance
• Free long-term disability
• Voluntary short-term disability
• Generous PTO: 168 hours to start (increases after 24 months)
• 11 paid holidays + 2 floating holidays
• Paid birthday off