Shelter 4Hope Intensive Case Manager

Responsibilities

• Become knowledgeable of eligibility criteria of clients to become participants in the Shelter 4Hope housing case management program.
• Aid clients with the application process and move-in with the housing authority.
• Support clients with accessing resources to set up a household and moving in once they move in.
• Provide on-going, long-term case management to support housing stability.
• Conduct a minimum of 2 home visits per month, along with any additional supports or contact with the client.
• Set and work towards mutually agreed upon goals that increase the success of maintaining housing.
• Assist with any barriers to these goals, find supportive resources, and provide education and guidance.
• Enter data into HMIS on a timely basis, including assessments and case notes.
• Collaborate with funding sources and provide information for evaluation purposes.
• Participate in community meetings and collaborate with the wider homeless service provider network.
• Establish and promote good working relationships with apartment complexes for the benefit of the client and the property.

Qualifications

• Ability to work independently and as part of a team.
• Ability to organize and prioritize work.
• Skill in formulating client housing stability goals and objectives.
• Ability to write clear, concise case notes.
• Strong communication skills.
• Dedication to effective and ethical case management.
• Ability to uphold strong, healthy boundaries.
• Ability to conduct home visits while practicing safety awareness.
• Knowledge of substance use disorders and mental health issues.
• Ability to work flexible schedules including some nights and weekends.
• Ability to communicate effectively, both orally and in writing.
• Knowledge of community resources and ability to network.
• Ability to plan, organize, set objectives, time frames, and prioritize.
• Understanding of and willingness to practice trauma informed care.