Shared Services Processor

About the Role

Join a centralized processing team that keeps escrow operations running smoothly. In this role, you'll handle the high-volume clerical work associated with opening and closing escrows - freeing up branch teams to focus on delivering exceptional customer service to our clients. You'll act as a key internal partner to escrow branches, managing documentation, processing tasks, and communicating important instructions. This position involves direct customer interaction.

Why This Role Stands Out

• Location flexible within the state and in office or hybrid in any Washington State office - Must BE IN OFFICE - your choice within state of WA
• Be part of a centralized team that supports multiple branches
• Play a critical role in high-volume escrow processing

How You'll Contribute

• Provides a wide range to a team of Escrow Support Processors and Escrow Officers
• Interact with Clients on daily basis
• May work on escrow openings and closings
• Performs clerical functions to set up (open) escrow files
• Prepares correspondence, escrow files and orders preliminary title reports
• Performs fund disbursements
• Prepares and delivers closing statements and closing letters
• Schedules and provides instructions to couriers
• Orders payoffs, liens, homeowner association documents and evidence of insurance
• Distributes preliminary report
• Communicates with branches, as needed
• Follows functional area's processes and procedures in daily activities; Troubleshoots as needed
• Actively contributes to the results of a team and works toward achieving goals and objectives
• Other duties as assigned

What You'll Bring

Required Education, Experience, Certification/Licensure

• High school diploma or equivalent
• 1-2 years escrow processing experience

Knowledge, Skills, and Abilities (KSAs)

• Must be able to follow Escrow Procedures and have awareness of regulations governing escrow process
• Working knowledge of fundamental concepts, practices and procedures of department/field
• Good verbal and written communication skills
• Establishes effective working relationships at the work group level

Pay

$20.31 - $27.09 Hourly. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Benefits

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.