Shared Services Advisor - 17242

Job Description

A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries.

• Knowledge of shared services models and operational efficiency practices
• Strong problem-solving and process improvement skills
• Excellent communication and advisory abilities
• Understanding of compliance and regulatory standards

Responsibilities

• Answering phone calls/making phone calls—providing employees with information and guidance
• Once the vendor approves employees’ disability claim, this position is the first point of contact for employees
• Case management—answering cases that are submitted by employees with sometimes complex information and guidance
• Reviewing and updating separations in Oracle-HCM
• Working closely with vendor, other contractors, and advisors that are processing disability payments

Qualifications

Required Skill Sets:

• Knowledge of shared services models and operational efficiency practices
• Strong problem-solving and process improvement skills
• Excellent communication and advisory abilities
• Understanding of compliance and regulatory standards