SHARE Aftercare Specialist

About the role

Anthos|Home is a nonprofit startup focused on creating a new way home for New Yorkers with housing vouchers. We streamline the apartment search, approval, and move-in process using technology to move people into stable housing faster. We are seeking an experienced social service professional to join our SHARE Aftercare team as an Aftercare Specialist.

Responsibilities

• Conduct proactive outreach to all SHARE households to introduce the aftercare team and available services at or shortly after move-in
• Conduct regular check-ins with enrolled participants to assess housing stability, address emerging issues, and provide referrals or support as needed
• Host monthly virtual office hours open to all SHARE voucher holders to provide accessible, low-barrier support
• Assess participant needs at each contact, including housing conditions, benefits, employment, household safety, and other factors affecting stability
• Provide referrals to community partners and resources in areas including financial literacy, mental health, legal services, health care, education, employment, and more
• Facilitate mediation and communication between participants and property providers to address tenancy concerns (not payment-related)
• Aid in lease renewals, recertifications, and planning for next steps as the end of the voucher term approaches
• Respond to housing-related concerns and emergencies during and after business hours
• Engage and coordinate with participants' existing support networks as appropriate

Requirements

• Bilingual in English and Spanish (required)
• Bachelor's degree in a relevant field and/or 3-5 years of experience working with people in housing, human services, or a related field
• Familiarity with the NYC housing market, housing voucher programs, and/or NYC shelter system
• Experience with community-based outreach and engagement
• Willingness to travel and conduct community-based visits across the five boroughs
• Ability to use public transportation and access buildings that may not have elevator access
• Highly adaptable: comfortable working in a fast-moving environment where processes are evolving and flexibility is essential
• Tech-savvy and quick to learn new systems; Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Salesforce
• Self-directed and high-performing: takes ownership of work, follows through consistently, and holds themselves to a high standard
• Excellent interpersonal, verbal, and written communication skills, including fluency in English and Spanish; skilled at de-escalation and mediation
• Strong case note writing skills: able to produce timely, clear, and detailed documentation in Salesforce
• Trauma-informed approach to working with participants navigating housing transitions; comfortable with crisis response and complex situations
• Strong critical thinking and independent judgment; highly organized with sharp attention to detail
• Genuine commitment to the mission: motivated to support New Yorkers in building stable, permanent homes

Qualifications

• Experience with community-based outreach and engagement
• Willingness to travel and conduct community-based visits across the five boroughs
• Ability to use public transportation and access buildings that may not have elevator access
• Highly adaptable: comfortable working in a fast-moving environment where processes are evolving and flexibility is essential
• Tech-savvy and quick to learn new systems; Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Salesforce
• Self-directed and high-performing: takes ownership of work, follows through consistently, and holds themselves to a high standard
• Excellent interpersonal, verbal, and written communication skills, including fluency in English and Spanish; skilled at de-escalation and mediation
• Strong case note writing skills: able to produce timely, clear, and detailed documentation in Salesforce
• Trauma-informed approach to working with participants navigating housing transitions; comfortable with crisis response and complex situations
• Strong critical thinking and independent judgment; highly organized with sharp attention to detail
• Genuine commitment to the mission: motivated to support New Yorkers in building stable, permanent homes

Skills

• Data orientation
• Technology proficiency
• Learning agility
• Adaptability
• Communication
• Interpersonal skills
• Problem-solving
• Case management
• Mediation
• Community engagement
• Documentation
• Confidentiality
• Flexibility
• Public transportation
• Elevator access

Benefits

• Health, dental, and vision insurance
• 401(k) with 4% employer match
• Generous paid time off
• Summer Fridays in August
• Professional development opportunities
• Current wellness perks: Weekly yoga classes, ClassPass subscription etc.

Pay

$65,000 - $70,000

Schedule

Hybrid work environment: 2-5 days in office &/or on the field

Other duties as assigned

This role requires flexibility to work evenings and weekends as needed.