SFMC Developer

About the role

Infosys Digital Experience (DX) powers businesses across the entire customer experience journey by re-imagining, creating, and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models, future-proofing operations, and bringing agility and responsiveness.

Responsibilities

• Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided.
• Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions.
• Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability.
• Conduct code reviews, make changes to the codebase, and maintain code repositories.
• Implement test strategies, analyze results, and coordinate bug fixes to uphold software quality standards.
• Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications.
• Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability.
• Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects.
• Develop dynamic and personalized marketing content using AMPscript, Server-Side JavaScript (SSJS), HTML, and CSS.
• Design and implement scalable solutions within Salesforce Marketing Cloud Engagement.
• Create and manage Data Extensions, Contact Data Models, Data Relationships, and Segmentation strategies.
• Build and maintain automated customer journeys using Journey Builder.
• Develop custom Journey Builder Activities, Events, and Content Builder Components.
• Integrate Salesforce Marketing Cloud with external platforms using REST APIs, SOAP APIs, and Marketing Cloud SDKs.
• Configure and manage Triggered Sends, transactional messaging, and real-time customer communications.
• Design reusable packages, templates, and components that can be leveraged across multiple business units.
• Troubleshoot and optimize SFMC performance, data synchronization, and campaign execution.

Requirements

• Highly skilled Salesforce Marketing Cloud (SFMC) Developer with expertise in AMPscript, Server-Side JavaScript (SSJS), REST/SOAP APIs, Journey Builder, Content Builder, Data Extensions, and Marketing Cloud integrations.
• Bachelor’s degree or foreign equivalent from an accredited institution. Three years of progressive experience in the specialty may substitute for each year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates must be authorized to work for any employer in the United States without employer-based visa sponsorship. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Long-term and Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
• 401(k) plan with contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital solutions at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.