SFESOM Building Operations Manager

About the role

Manages and oversees operations for the Spencer Fox Eccles School of Medicine (SFESOM) Building. This role will provide a knowledgeable single point of contact for internal and external constituents. Serves as a liaison to departments responsible for laboratory and simulation center oversight within the building and to external food and beverage and common area management vendors to ensure operational success.

Responsibilities

• Develops and implements policies and procedures pertaining to SFESOM Building operations and customer services.
• Interfaces with departments and vendors to market and promote special events, food and beverage services, and simulation center/lab opportunities to internal and external customers.
• Ensures customer satisfaction by analyzing complaints, concerns, and suggestions and providing appropriate follow through.
• Provides strategic direction by setting short and long-term goals, estimating budgetary requirements for events staff, space and equipment planning, and implementing special projects and policies.
• PARTNER WITH EVENTS MANAGEMENT STAFF TO SUPPORT THE SUCCESSFUL EXECUTION OF EVENTS, INCLUDING COLLABORATION ON CONTRACT NEGOTIATIONS, RESOURCE PLANNING, AV AND TECHNOLOGY NEEDS, EVENT ANALYSIS, BUDGET RECONCILIATION, AND CUSTOMER FEEDBACK; PROVIDES HANDS-ON SUPPORT IN EVENT MANAGEMENT AS NEEDED AND COORDINATES INVOICING AND BILLING PROCESSES.
• COORDINATES BUILDING MAINTENANCE AND REPAIRS WITH FACILITIES MANAGEMENT THAT AFFECT NORMAL BUILDING OPERATION.
• DEVELOPS AND IMPLEMENTS FACILITY SAFETY AND EMERGENCY TRAINING/PROTOCOLS.
• SERVES AS A LIASON BETWEEN THE DEAN’S OFFICE AND FACILITIES MANAGEMENT, CAMPUS POLICE (ONSITE SECURITY), AND OTHER SERVICE VENDORS; OVERSEES BUILDING ACCESS REQUESTS, ROOM SCHEDULING, MAIL AND DELIVERY SERVICES, AND DIRECTORY MANAGEMENT.
• DESIGNS AND MAINTAINS SFESOM BUILDING WEBPAGE TO FACILITATE ROOM SCHEDULING, FACILITIES TICKETING, BUILDING EVENTS/CATERING SERVICES, PARKING INFORMATION, ETC.

Requirements

Direct/Manage/Supervise day-to-day operations for a division/business unit. Oversee all applicable functions (e.g., sales, logistics, operations, manufacturing, marketing, engineering). Responsible for managing profit and loss (P&L), developing budgets, and setting revenue goals. Establish strategies, objectives, and goals for the division/business unit, while meeting the organizational vision, standards, and priorities. Provide leadership, coaching, counseling, and career development opportunities to staff. May also oversee operations for a single independent site.

Qualifications

• Type: Benefited Staff
• Special Instructions: Summary Additional Information

Skills

Knowledge of SFESOM Building operations and customer services. Experience interfacing with departments and vendors to market and promote special events, food and beverage services, and simulation center/lab opportunities to internal and external customers. Ability to ensure customer satisfaction by analyzing complaints, concerns, and suggestions and providing appropriate follow through. Experience providing strategic direction by setting short and long-term goals, estimating budgetary requirements for events staff, space and equipment planning, and implementing special projects and policies. Experience partnering with events management staff to support the successful execution of events, including collaboration on contract negotiations, resource planning, AV and technology needs, event analysis, budget reconciliation, and customer feedback; provides hands-on support in event management as needed and coordinates invoicing and billing processes. Experience coordinating building maintenance and repairs with Facilities Management that affect normal building operation. Experience developing and implementing facility safety and emergency training/protocols. Experience serving as a liaison between the Dean’s Office and Facilities Management, Campus Police (onsite security), and other service vendors; overseeing building access requests, room scheduling, mail and delivery services, and directory management. Experience designing and maintaining SFESOM Building webpage to facilitate room scheduling, facilities ticketing, building events/catering services, parking information, etc.

Benefits

The University of Utah offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

$70,000 - $75,000 annually

Schedule

Full-time, flexible business hours.