SFESOM Building Operations Manager

Job Summary

Manages and oversees operations for the Spencer Fox Eccles School of Medicine (SFESOM) Building. Provides a knowledgeable single point of contact for internal and external constituents. Serves as a liaison to departments responsible for laboratory and simulation center oversight within the building and to external food and beverage and common area management vendors to ensure operational success.

Responsibilities

• Develops and implements policies and procedures pertaining to SFESOM Building operations and customer services.
• Interfaces with departments and vendors to market and promote special events, food and beverage services, and simulation center/lab opportunities to internal and external customers.
• Ensures customer satisfaction by analyzing complaints, concerns, and suggestions and providing appropriate follow through.
• Provides strategic direction by setting short and long-term goals, estimating budgetary requirements for events staff, space and equipment planning, and implementing special projects and policies.
• Promotes and supports the successful execution of events, including collaboration on contract negotiations, resource planning, AV and technology needs, event analysis, budget reconciliation, and customer feedback; provides hands-on support in event management as needed and coordinates invoicing and billing processes.
• Serves as a liaison between the Dean's Office and Facilities Management, Campus Police (onsite security), and other service vendors; oversees building access requests, room scheduling, mail and delivery services, and directory management.
• Designs and maintains SFESOM Building webpage to facilitate room scheduling, facilities ticketing, building events/catering services, parking information, etc.
• Coordinates building maintenance and repairs with Facilities Management that affect normal building operation.
• Develops and implements facility safety and emergency training/protocols.

Qualifications

• Bachelor's (or equivalency) + 6 years or Master's (or equivalency) + 4 years of directly related work experience.
• Broad knowledge of the field with demonstrated leadership skills.
• Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience for Senior Supervisor, Manager, or Senior Manager positions respectively.