SFDC - Field Service Solution Architects

About the role

We are seeking an experienced Salesforce Field Service Solutions Architect with deep expertise in designing and leading enterprise-scale field service transformation programs within the medical device industry. The ideal candidate will have strong hands-on experience implementing Salesforce Field Service (FSL), Service Cloud, and related Salesforce platform solutions while partnering with cross-functional business and IT teams.

Responsibilities

• Lead end-to-end architecture, design, and delivery of multiple Salesforce Field Service implementation projects.
• Partner with business stakeholders across service operations, customer support, logistics teams to define scalable service solutions.
• Design enterprise-grade Salesforce Field Service solutions including:
  • Work Orders
  • Service Appointments
  • Scheduling & Dispatch
  • Resource Management
  • Mobile Solutions
  • Inventory Management
  • Entitlements & Service Contracts
  • Knowledge Management
  • Preventive Maintenance
  • Installed Base / Asset Management
• Define scalable architecture patterns and integration strategies with SAP.
• Lead discovery workshops, solution blueprinting, architecture reviews, and technical governance.
• Provide hands-on leadership in Salesforce configuration, customization, data migration, integrations, and deployment activities.
• Guide development teams on Apex, Lightning components, APIs, integration frameworks, and DevOps best practices.
• Establish field service KPIs, reporting, and analytics dashboards to improve operational efficiency and customer satisfaction.
• Drive compliance and validation considerations for regulated medical device environments.
• Collaborate with program managers, business analysts, QA teams, and offshore/onshore delivery teams.
• Mentor architects, developers, and administrators while promoting Salesforce best practices and scalable solution design.
• Support roadmap planning, effort estimation, and executive-level presentations.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
• 10+ years of Salesforce platform experience.
• 5+ years of hands-on Salesforce Field Service implementation experience.
• Proven experience leading multiple large-scale Field Service transformation programs.
• Strong expertise in:
  • Salesforce Field Service (FSL)
  • Salesforce Service Cloud
  • Salesforce Platform Architecture
  • Mobile Field Service Solutions
• Experience working in the medical device, healthcare technology, or regulated manufacturing industry.
• Strong understanding of service lifecycle management and field operations.
• Experience integrating Salesforce with ERP and enterprise systems using APIs, middleware, and integration platforms.
• Strong knowledge of:
  • Flow Automation
  • Data migration strategies
• Experience with Agile delivery methodologies and DevOps processes.
• Excellent stakeholder management and communication skills.

Preferred Qualifications

• Salesforce certifications such as:
  • Salesforce Certified System Architect
  • Salesforce Application Architect
  • Salesforce Field Service Consultant
  • Salesforce Service Cloud Consultant
  • Integration Architect
• AI/Agentforce capabilities
• Knowledge of FDA-regulated environments and compliance processes.