Seymour Vet Clinic Veterinary- Lead CSR

Responsibilities

• Lead and manage the customer service team to ensure high-quality client interactions.
• Handle customer inquiries, complaints, and service requests efficiently and courteously.
• Train, mentor, and support team members to achieve performance goals.
• Cook with veterinary staff to schedule appointments and manage client records.
• Maintain a friendly and professional environment for both clients and staff.
• Implement and improve customer service procedures and policies.

Qualifications

• Minimum of 3 years of experience in veterinary medicine customer service.
• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Ability to handle stressful situations with a calm and positive attitude.
• Proficient in using customer service software and tools.
• High school diploma or equivalent; additional certifications in customer service or veterinary assistance are a plus.

Pay

A competitive salary of $19-$21 per hour, based on experience, along with a comprehensive benefits package including medical and 401k.