Settlement Support Specialist

Job Overview

The Settlement Support Specialist is an important entry-level member of the legal team, responsible for supporting the settlement payment process and helping ensure clients receive exceptional service during the final stages of their case. Through effective communication, organization, and follow-through, this role contributes to the timely resolution of claims and an overall positive client experience.

Key Responsibilities

• Communicate with clients, insurance companies, and other parties regarding settlement-related documents, payments, and next steps.
• Aid in the preparation, collection, review, and organization of insurance-related documents, including releases, affidavits, and other settlement paperwork.
• Maintain accurate records of case activity, communications, documents, and payment information.
• Prepare and update payment logs, helping ensure payments are received and outstanding items are followed up on in a timely manner.
• Work closely with attorneys, paralegals, and other team members to support the settlement process.
• Respond to client questions regarding the settlement process.
• Cook up coordination with internal departments to a positive client experience.

Requirements

• A high school diploma is required.
• One year of experience in a customer service role is required.
• Ability to prioritize tasks and stay on track in a deadline-driven environment.
• Good written and verbal communication skills with attention to detail.

Employee Perks

• Health, vision, and dental insurance.
• 401(k) with up to a 4% match.
• Three weeks of paid time off.
• Paid holidays.
• Great work/life balance—no long hours.
• Free on-site parking.
• A stable job with a growing law firm and a supportive team.

Equal Employment Opportunity

Employer DM Injury Law, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.