Settlement Specialist

Key Responsibilities

• Approve new contractor payables for terminal each week
• Manage the company pay email which contractors use to communicate their weekly contractor trip sheets
• Send Approved to Pay report to payroll department by noon deadline every Tuesday
• Verify customer service and dispatch have entered customer and contractor pay rates correctly in the system and correct when necessary
• Verify dispatch has correct contractors assigned to accessorial in the system and make corrections when necessary
• Notify contractors regarding toll violations, equipment repairs, order rejections, shop bills, Accounting fees, events, deadlines, etc.
• Ensure that any required documentation is uploaded to TMS or provided to customer such as gate receipts, bill of ladings, spreadsheets etc.
• Provide and work with new contractors regarding correct procedures when submitting and processing paperwork
• Collaborate with Accounting to resolve any pay discrepancies that arise with contractor settlements such as duplicate or incorrect deductions, duplicate fuel charges, missing payments, wrong contractor paid, etc.
• Deduct payments or cancel orders due to contractor or dispatch error
• Review Pre-Close Report to ensure that all payables are correct before Accounting processes the payables
• Review Driver Accumulating Negatives report and provide status updates after contacting contractors
• Collaborate with Field Safety pertaining to deductions, termination, rehire, bank account information, drug sing, 2290, etc.
• Explain deductions, settlement statements, invoices, bonuses, 1099, Accounting policies, etc. to contractors
• Perform other duties as assigned

Required Qualifications

• A high school diploma or equivalent
• One to two years’ experience in intermodal trucking preferred
• Intermediate to advanced proficiency in Excel
• Proven customer support experience
• Superb organizational, communication, and critical thinking skills
• Detail oriented and the ability to prioritize
• Accountable to company core values: Customer and Contractor Focused, Innovative, Relationship Builder, Accountable, Purposeful Communicator, and Exceeds Expectations

Schedule

Monday - Friday; 8am - 4:30pm

Work Authorization

Authorized to work in the U.S.

Benefits

• Health, Dental, and Vision Insurance
• Life and Short-Term & Long-Term Disability Insurance
• 401(k) with company match
• Paid holidays, vacation, and sick time
• FSA
• Employee Assistance Program