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Settlement Officer II (SO II), Estate Settlement, Private Bank

Bank of America · Richmond, VA · Today
SalesFull-time

About the role

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

Responsibilities

Accountable for managing and settling estates and/or terminating trusts requiring a degree of technical expertise and knowledge in estate and trust administration. Coordinates with and assigns tasks to Settlement Administrators, monitors progress and approves completed work.

Assists manager and senior officers in coaching, developing, and mentoring associates within Settlement team. Responsible for coordinating information and activities with external business partners and internal business and support partners to ensure accurate, timely and efficient administration of assigned cases, and to manage business risk.

Maintains high quality, professional communications with beneficiaries and co-fiduciaries, with focus on client satisfaction and asset retention. Works closely with internal business partners including but not limited to: Client Team, Financial Advisors, Office of the Chief Fiduciary, Administrative Resource Team (ART), Audit, Compliance, Fiduciary Tax Services, Specialty Asset Management (SAM), Trust Operations, Fiduciary Tax Services (Tax), Portfolio Managers, etc., as well as external parties (Attorneys, CPAs, and Fiduciary Accountants).

Requirements

  • BS/BA degree or equivalent experience, strongly desired
  • JD or Professional designation in paralegal studies preferred
  • Trust, estate, and/or tax experience
  • Strong communication and organizational skills
  • Ability to work in a fast-paced environment where multi-tasking and prioritization is a necessity
  • Works well as an individual contributor and member of a team
  • Proficient use of Microsoft Office
  • Ability to learn and apply new technology and systems

Skills

  • Account Management
  • Customer and Client Focus
  • Oral Communications
  • Risk Management
  • Written Communications
  • Collaboration
  • Decision Making
  • Issue Management
  • Prioritization
  • Problem Solving
  • Active Listening
  • Attention to Detail
  • Client Management
  • Process Simplification
  • Referral Identification

Qualifications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Schedule

Shift: 1st shift (United States of America)

Hours Per Week: 40

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