Servicing Support Associate 2

About the role

This position provides a broad variety of administrative, operational, and staff support services for assigned groups or managers. Duties include report writing, tracking, and compiling; data entry, record keeping, and data maintenance; ensuring compliance with internal and regulatory standards; and using PC-based software for word processing, graphics, and spreadsheets. The role may also involve reviewing work quality and productivity standards, finalizing loan modifications and documentation for the loan workout process, and overseeing the decentralized vendor management unit within the loan workout department. Specific duties may vary by area.

Responsibilities

• Provide administrative, operational, and staff support for assigned group(s) or manager(s)
• Write, track, and compile reports; perform data entry, record keeping, and data maintenance
• Ensure proper application of and compliance with internal and regulatory standards, guidelines, and procedures
• Perform reviews and evaluations of work quality and productivity standards for assigned product line and/or work area
• Review and finalize loan modifications, documentation, and other policies and procedures to promote quality execution of the loan workout process
• Oversee the decentralized vendor management unit within the loan workout department
• Use PC-based software packages for word processing, graphics, spreadsheets, etc.

Requirements

• High school diploma or equivalent
• Two to four years of experience in administrative support activities

Skills

• Good verbal, grammatical, and written communication skills
• Well-developed reading, writing, and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Proficient PC skills, especially Microsoft Office applications and graphics
• Demonstrated administrative skills and acute attention to detail

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two