Servicing Specialist - No Weekends

About the role

At American Credit Acceptance, our mission is to help emerging credit consumers obtain affordable, reliable transportation. For many of our customers, their vehicle isn’t optional — it’s how they get to work, care for family, and move forward. When customers fall behind, that’s where you come in. As a Servicing Specialist, you’ll serve as a key point of connection between our company and our customers. You’ll have real conversations about finances, negotiate solutions, and help customers take the right next step — all while protecting the performance of the portfolio you manage.

Responsibilities

• Manage a portfolio of delinquent accounts ranging from early to high-risk (31+ days past due)
• Initiate and receive calls (manual and auto-dialer) to resolve outstanding balances
• Negotiate payment arrangements and establish clear next steps
• Assess customer situations and make informed decisions within policy guidelines
• Utilize skip-tracing tools to locate updated customer information
• Document account activity accurately and thoroughly
• Handle escalated calls professionally
• Work toward monthly performance goals while maintaining a respectful customer experience

Qualifications

• High School Diploma or GED
• Strong communication skills (verbal and written)
• Ability to navigate multiple computer systems
• Stable work history
• Preferred 1–3+ years of collections experience OR experience in customer service, sales, or another role requiring negotiation and goal achievement
• Experience using an auto-dialer system
• Demonstrated history of meeting or exceeding performance goals
• College coursework or degree

What Makes You a Strong Fit

• You are comfortable asking for payment and discussing financial obligations
• You can stay calm and professional during challenging conversations
• You balance empathy with firmness
• You are motivated by goals and performance incentives
• You are coachable and continuously looking to improve
• You bring sound judgment and attention to detail