Loan Servicing Specialist - No Weekends

What You’ll Do

• Manage a portfolio of delinquent accounts ranging from early to high-risk (31+ days past due)
• Initiate and receive calls (manual and auto-dialer) to resolve outstanding balances
• Negotiate payment arrangements and establish clear next steps
• Assess customer situations and make informed decisions within policy guidelines
• Utilize skip-tracing tools to locate updated customer information
• Document account activity accurately and thoroughly
• Handle escalated calls professionally
• Work toward monthly performance goals while maintaining a respectful customer experience

Qualifications

• Required: High School Diploma or GED
• Strong communication skills (verbal and written)
• Ability to navigate multiple computer systems
• Stable work history
• Prior collections experience OR experience in customer service, sales, or another role requiring negotiation and goal achievement
• Experience using an auto-dialer system
• Demonstrated history of meeting or exceeding performance goals
• Preferred: College coursework or degree