Servicing & Ops Product Manager

About the role

Join our dynamic team as a core leader in Merchant Services Servicing & Operations, where you will shape the future of product innovation, drive customer value, and guide successful product launches. You will act as the voice of the customer, develop profitable products, and ensure top-tier client experiences with a strong commitment to scalability, resiliency, and stability.

Responsibilities

• Develop a product strategy and vision that delivers value to customers.
• Support stakeholder engagement efforts to gather and prioritize product requirements, ensuring alignment with their needs and expectations.
• Collaborate with internal teams regarding servicing tool-related inquiries and feedback.
• Contribute to defining and managing the product roadmap, ensuring alignment with company goals and customer needs.
• Assist in conducting analysis and market research to identify opportunities for automation.
• Monitor product performance and user feedback to support continuous improvement and innovation.
• Help develop and deliver product training and documentation to ensure successful adoption and utilization of servicing and operations tools.
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.

Requirements

• 7+ years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Basic understanding of merchant services preferred.
• Demonstrated ability to support the launch and management of software products.

Preferred Qualifications

• Demonstrated prior experience working in a highly matrixed, complex organization.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage with clients.
• Ability to thrive in a fast-paced, dynamic environment.
• Excellent stakeholder management and communication skills—you translate complexity into clarity.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

Additional details about total compensation and benefits will be provided during the hiring process.

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

About The Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team tackles complex challenges at every stage of the payment lifecycle, offering industry-leading solutions that facilitate seamless transactions across borders, industries, and platforms. Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments is the largest processor of USD payments, with a daily transaction volume of $10 trillion.