Services & Warranty Category Lead Senior Manager

About the role

As the Services & Warranty Category Lead, you’ll shape how customers experience Best Buy Services across stores, online and in their homes. You will lead the services and protection business, manage financial performance, and turn customer insights into clear offers, pricing and promotions. You will also guide a team and bring partners together to deliver a consistent experience.

Responsibilities

• Provide strategic input to marketing, retail, category, digital & technology, hardware, and fulfillment operations in development of a customer‑experience plan reconciled with category and enterprise strategies.
• Own the services and protection P&L and build action plans to meet financial goals.
• Create and communicate the 12‑month category plan across offers, pricing and promotions.
• Use customer, industry and digital insights to improve the experience across every channel.
• Lead vendor negotiations and align teams across category management, operations, technology, fulfillment and marketing.
• Track business performance and provide clear weekly, monthly, quarterly and annual updates.
• Coach and develop category leads and analysts through regular feedback, training and career planning.

Requirements

Basic Qualifications

• 4 years of experience in merchandising, e‑commerce, marketing, operations, customer experience, vendor management, category management or services.
• 1 year of direct or indirect people leadership experience, including work direction, coaching or mentorship.
• 1 year of experience communicating and partnering with vendors or third parties.

Preferred Qualifications

• 4 years of experience in merchandising, e‑commerce site management, merchandise planning for intangible products, services or financial planning.
• 2 years of cross‑functional team leadership.
• 2 years of people management experience.
• Experience developing and delivering short‑ and mid‑term strategies.
• Experience in ecommerce, category merchandising, or retail services.

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well‑being.
• Various leaves of absence (LOA) and potential pay sources based on eligibility.
• Paid time off (vacation or PTO) for full‑time and part‑time employees based on location, employment status, and tenure.
• Incentive pay opportunities for eligible roles.

Schedule

Hybrid role: on‑site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota; remote work from home or another non‑Best Buy location on Friday.

About Us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We humanize and personalize tech solutions for every stage of life—in our stores, online, and in customers’ homes. Our culture deeply supports and values our employees, offering a great place to work where you can unlock unique career possibilities and bring your full, authentic self to work now and into the future. Tomorrow works here™.