Services Specialist - Material Management

Job Summary

Supports the day-to-day operations of the Branch Support and Regional Operations departments through the implementation and maintenance of Vendor Managed Inventory (VMI) and Customer Managed Inventory (CMI) systems to achieve operational excellence while developing, training, and enhancing the capabilities of Border States resources.

Responsibilities

• Coordinates the implementation of VMI/CMI integration tools and processes, effectively communicating requirements and needs with numerous customer and Border States technology stakeholders.
• Safeguards the company's VMI/CMI application, deployment, regional and branch personnel, and helps maintain a current scope of customer material, keeping it accurate and up to date.
• Supports the sales, implementation, and maintenance of VMI/CMI applications interfacing with third party vendors which includes customer internet security application installation and updates.
• Designs, develops, and supports VMI/CMI and vending database and documentation files such as engineering and technical records, customer parts database by SKU including technical reference information (guides, specifications, and standards), product and vendor files, technical reference library, and customer information file.
• Ensures there is effective communication, documentation and follow through for all impacted stakeholders at the regional, branch and customer levels.

Qualifications

• Four-year business, technology or related degree or the equivalent in work experience.
• Certainty in understanding electrical systems.
• Two years of prior operations, sales or customer service experience is preferred.
• Advanced working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Email, Internet, and SAP software preferred.

Skills And Abilities

• Excellent understanding of business processes and procedures with a high degree of accuracy and attention to details.
• Excellent interpersonal, written, and verbal communication and reading skills.
• Ability to effectively plan, prioritize and organize.
• Excellent customer service skills include being competent, accurate, responsive, and engaged.
• Ability to trouble-shoot and problem solve various situations.
• Ability to adapt to changing circumstances, using innovative solutions to solve problems.
• Ability to travel and work independently at customer sites while demonstrating excellent interpersonal skills to understand customer needs.

Physical Requirements

• Frequently: Sitting, Standing, Walking, Bending/Stooping, Reaching, Pivoting, Pushing/Pulling, Grasping, Fingering, Talking, Driving, Using a Computer, Using a Telephone, Hearing, Exposure to Adverse Weather & Temperature Conditions.
• Occasionally: Crawling, Climbing/Walking Stairs, Crouching/Squatting, Kneeling, Balancing.

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Our History Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extraordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others. Values As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards. Our Purpose We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver. Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do. Service Standards Border States employee-owners are competent, accurate, responsive, and engaged. Your career Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for? Border States has a competitive benefits package which includes but is not limited to: Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals. Equal Opportunity For All It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings: Criminal background check (required for all positions), Motor Vehicle Record (MVR) check (required for positions involving driving).