Services Sales Solutions Director - HLS

About the Role

The Services Sales Solution Lead plays a critical role in setting customers up for success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. They serve as a trusted advisor to Salesforce customers, providing guidance to Sales & Professional Services teams, ensuring synergies across each customer’s projects, and ensuring the highest levels of customer satisfaction. This role requires a deep understanding of the Salesforce platform and solutions, industry expertise, and the ability to lead cross-functional teams.

Responsibilities

• Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics.
• Bring best practices to each engagement through deep platform expertise, providing the Professional Services team with Subject Matter Expertise.
• Positively impact client Services renewals by aligning customer success with the professional services roadmap.
• Lead pre-sales activities such as developing client-specific proposals, SOWs, and staffing plans.
• Maintain executive relationships and act as an escalation point within engagements.
• Manage multiple strategic clients simultaneously.
• Inspire and mentor team members, fostering an inclusive workplace.
• Act as an advisor on complex issues and engagements, exercising discretion and latitude.
• Partner with the Go-to-Market Team to drive continued growth of services.

Qualifications

• 5+ years of direct experience delivering and/or overseeing solutions on the Salesforce Platform.
• 10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services.
• 5+ years relevant industry experience, particularly in HLS (e.g., Payor and Provider).
• Proven ability to develop customer relationships and navigate complex stakeholder dynamics.
• Experience in developing and executing project governance methodologies.
• Demonstrated success engaging at CxO level and managing budgetary discipline.

Preferred Qualifications

• 5+ years’ operating in a pre-sales environment, shaping large and complex implementation projects.
• Salesforce Application and/or System Architect certifications.
• Strong written and verbal communication skills, with executive-level presence.
• Ability to influence, facilitate solutioning, and lead discussions on implementation methodology, road mapping, and enterprise transformation.
• Excellent strategy development, problem-solving, and business development skills.
• Delivery-focused experience in managing professional service delivery for a software company (SaaS preferred).
• BA/BS degree or foreign equivalent; MBA preferred.
• Willingness to travel up to 25%.

Pay

The typical base salary range for this position is $171,200 - $273,000 annually. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range is $205,800 - $298,400 per year. The range represents base salary only and does not include bonus, equity, or benefits.

Benefits

Salesforce offers a variety of benefits to help you live well, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details can be found at https://www.salesforcebenefits.com.