Director - Sales (HLS)

Role Responsibilities

• Engage with C-level stakeholders (CMOs, CHIOs, VPs of Patient Experience, and Heads of Clinical Ops) to drive digital transformation and win new HLS “logo” accounts.
• Create territory plans that align with healthcare fiscal cycles and regulatory shifts (e.g., Value-Based Care, Interoperability mandates).
• Ability & desire to personally unearth net new sales opportunities through outbound calls, emails & networking and turn them into long term partnerships.
• Manage the entire customer relationship lifecycle from finding a prospect to securing a business contract to helping our delivery team successfully complete the project.
• Lead discovery conversations that uncover pain points in patient acquisition, care coordination, provider recruitment, and clinical trial management.
• Present Salesforce solutions—specifically Health Cloud, Salesforce Shield (for HIPAA compliance), and Data Cloud—that align with the organization’s mission to improve health outcomes.
• Provide professional after-sales support to enhance the relationships and customers’ dedication and long term success.
• Maintain best in class forecasting and pipeline management practices to ensure leadership visibility into the health of your business.
• Mentor and grow junior Business Development resources, provide oversight and support for Business Development team.
• Engage with Salesforce HLS-focused RVPs and AEs to drive co-prime opportunities and establish Coastal as a premier partner for Health Cloud implementations.
• Partner with Coastal Business Unit Leadership throughout the sales process in order to align business development efforts with project delivery.
• Create and deliver SOWs in line with the Coastal methodology accounting for project scope and objectives, requirements, professional fees, and project specific assumptions.
• Travel as needed to support the sales cycles to close business.

Experience/Skills Required

• 5+ years proven expertise as a Salesforce Delivery Consultant, specifically with Health Cloud or complex healthcare-specific implementations.
• 5+ years of Sales experience; experience in Healthcare IT or Life Sciences professional services is a major plus.
• Proven Portfolio Growth: Experience navigating the buying process of large IDNs (Integrated Delivery Networks), Biotech startups, or national Payers.
• Deep experience in the Salesforce Ecosystem, specifically with Health Cloud, Salesforce Shield, and Marketing Cloud for Health.
• Ability to take ownership and responsibility for, and actively drive sales pursuits.
• Commitment to building long term relationships with customers and winning business through trusted relationships.
• Consultative mindset and a dedication to learning in a dynamic environment.
• Understanding of and relationships within the Salesforce portfolio along with newly acquired solutions such as Mulesoft, Tableau, Slack, etc.
• Excellent communication, preparation, strategy, presentation and execution skills.
• Able to “project manage” a sales cycle by leading collaboratively and working with other key internal groups - pre-sales, delivery, SMEs and Industry Professionals.
• Organizational and time-management skills. Being detail oriented and process driven is critical to success in this role.
• Enthusiastic and passionate.
• Experience with Technology: Salesforce, Zoominfo, LinkedIn.

Additional Preferred Experience/Skills

• Bachelor’s Degree preferred, or equivalent experience.
• Experience as a Salesforce Consultant, preferably at an implementation partner.

Why Coastal, and what we offer

• Flexible working hours with an emphasis on a life-work balance (in that order!)
• Remote friendly - “Live by the beach, work in the Cloud,” plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA; Lexington, KY
• Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
• Competitive quarterly bonus opportunities
• Continuing education and certification reimbursements, specifically within the Salesforce & Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
• A flexible and fun team culture!
• We value transparency, support, flexibility, growth, teamwork, fun, and so much more
• Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
• Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
• Opportunities for accelerated growth, networking, and career guidance and support
• Trust, transparency and respect across all levels of the company