Services-Project Manager

Responsibilities

• Manage Services projects, resource management, and customer relationships
• Maintain project information in various project management tools (Kantata, Jira, GitHub, Confluence, etc.)
• Aid account managers in customer relationship management and advocacy
• Schedule and lead meetings such as internal kick-off, client-facing kick-off, retrospectives, client satisfaction, and resource allocation
• Manage project execution ensuring key milestones deadlines are met and deliverables are captured throughout project and development lifecycle
• Report on company and Services performance metrics
• Set up and tear down internal infrastructure used for service delivery according to documented procedures
• Generate planning phase documents and coordinate completion with project lead
• Cookordination of project documents that require customer feedback or approval through to finalization
• Purge customer data from information systems according to data retention policies
• Communicate employee and customer feedback, concerns, and successes to leadership
• Proactively identify, communicate, and resolve obstacles at the lowest-level possible
• Manage ad-hoc customer requests related to Services project delivery

Requirements

• 3-5+ years of Project Management experience in a consulting environment
• Demonstrated understanding of project management concepts (predictive, agile, etc.)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Demonstrated skills in multitasking, time management & organization to effectively engage and contribute to multiple, simultaneous projects
• Strong communication and interpersonal skills
• Experience managing and analyzing metrics and financials in a consulting or technical environment
• Strong technical skills, including the ability to follow offensive and defensive security assessment practices
• Desire to embody our core values of passionate curiosity, consistent improvement, empathy, sustainability, humility, and empowerment through transparency

Qualifications

Nice to have:

• Bachelor's degree in a business, communications, or technical field
• Demonstrated experience in account management
• Experience in technical writing
• Experience supporting security projects (i.e. penetration testing, red team operations, compromise assessments)
• Experience in managing software development and engineering projects across the full lifecycle including architecture, development, testing, deployment and maintenance
• Experience with facilitating planning sessions, backlog refinement and retrospectives
• Previous management experience in a fast-paced, high growth environment
• Experience with customer management, project management and financial management systems

Benefits

• Health/Dental/Vision/life insurance: 100% covered for both the employee and their family
• Flexible time off policy 13 paid holidays annually
• 401(k) with up to 4% company match
• Equity and quarterly bonus based on company performance
• Remote work: $1,500 first year allowance to set up home office $500 annual home office allowance after the first year
• $150 monthly cell phone and internet reimbursement
• $5,000 annual professional development allowance
• $5,250 towards continuing education or student loan repayment
• $1,200 annual benefit for lifestyle, wellness, pet insurance and more
• A one-time $10,000 benefit towards family planning
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.