Services Project Manager
About the role
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Connect with a career that matters. Ciena is seeking a delivery-focused Services Project Manager to lead customer engagements and service delivery projects across the United States East Coast region. This role drives project execution across the full delivery lifecycle while aligning customer commitments, operational objectives, and financial outcomes. Success in this position comes from coordinating cross-functional teams, managing project complexity, and delivering consistent customer results.
Responsibilities
- Lead customer-facing service delivery projects across the full project lifecycle.
- Coordinate project scope, schedules, milestones, resources, and execution activities.
- Implement communication plans and provide project status updates, risk visibility, and resolution tracking.
- Conduct risk assessments and execute mitigation plans throughout project delivery.
- Chair customer and internal project meetings to communicate progress, issues, and delivery outcomes.
- Monitor project execution against scope, resource utilization, budget expectations, and delivery commitments.
- Interface with customers, engineering teams, sales, bid management, service delivery groups, partners,