Services Project Coordinator (Remote) CST

About the role

The Services Project Coordinator facilitates end-to-end oversight and support to customers who purchase installation jobs. They manage customer interactions, address issues, and communicate with various stakeholders to ensure job success.

Responsibilities

• Answer inbound calls from customers, service providers, and stores for installation job support.
• Manage outbound tasks and make calls to customers, providers, stores, and vendors to provide updates or gather job information.
• Initiate contact with customers and service providers to provide centralized contact information and job expectations, verifying project scope and ensuring alignment.
• Schedule projects within Service Level Agreements (SLAs) by service providers and confirm with customers.
• Resolve Work Order issues post-project completion, assess costs, and handle potential chargebacks from service providers or vendors.
• Document all interactions using appropriate technology tools like the Installation Management System, myRedVest, and Salesforce.
• Practice active listening and provide feedback to enhance processes and deliver an excellent customer experience.
• Drive for results by consistently achieving goals and completing tasks on time.
• Build effective relationships by organizing information, sharing details with colleagues, and seeking performance feedback.
• Adapt to a fast-paced environment with evolving process enhancements.
• Complete assigned training courses, attend team meetings, town halls, developmental meetings, etc.

Requirements

The ideal candidate has high school diploma or equivalent, at least 1-3 years of experience in a customer-facing role, and preferably a bachelor’s degree in a related field. Experience in project coordination, remodeling/construction industry, or project management is preferred. Experience in a contact center environment is also beneficial.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement.
• 1-3 years' experience in a customer facing role.
• Bachelor’s degree in a related field, or 1 year of experience in project coordination or experience in remodeling/construction industry, or experience in a Project Management function.
• 1 year of experience working in a Project Management function.
• Experience in a contact center environment.

Skills

• Excellent customer service and problem-solving skills.
• Ability to adapt to change and work in a fast-paced environment.
• Active listening skills.
• Referral to and execution of defined processes.
• Feedback to enhance current processes.
• Consistent achievement of goals and task completion.
• Building effective relationships.
• Adapting to a fast-paced environment with evolving process enhancements.

Benefits

Details about benefits are available at this link.

Pay

This position offers a starting hourly rate of $17.73 - $29.61, which may vary based on factors including position offered, location, education, training, and experience.

Schedule

The position is in a fast-paced environment and may include night and/or weekend hours.

Company Information

Lowe’s Companies, Inc. (NYSE: LOW) is a Fortune 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches, and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, developing the next generation of skilled trade experts, and providing disaster relief to communities in need.