Services Manager, General Ledger

About the role

The organization operates globally in human capital management, providing a cloud-based platform designed to improve workforce efficiency, productivity, and compliance. With operations across North America, Europe, the Middle East, Africa, and Asia Pacific Japan, it addresses the challenge of unifying human capital management through an integrated solution.

The SERVICES MANAGER, GENERAL LEDGER leads a team responsible for delivering General Ledger solutions, ensuring projects meet timelines and quality standards. This role manages customer relationships, supports sales efforts by defining project scope, and contributes to practice development. It plays a key role in driving successful software implementations and fostering team capabilities.

Responsibilities

• Manage a team to ensure timely delivery of General Ledger projects primarily in North America
• Support sales by scoping solutions and approving project plans
• Collaborate with partners and oversee partner-led implementations
• Promote user adoption of General Ledger methodology with service delivery and support teams
• Maintain high customer satisfaction through quality project delivery and relationship management
• Oversee project staffing and resource allocation
• Encourage team documentation and knowledge sharing
• Provide leadership to resolve customer and business challenges
• Participate in internal and cross-departmental initiatives
• Coach and mentor team members to improve performance and career growth
• Manage administrative tasks such as reporting, scheduling, and expense processing

Requirements

• Bachelor’s degree or equivalent experience
• Knowledge of accounting principles preferred
• Experience with human capital management applications consulting
• Minimum 5 years consulting experience, preferably with the platform
• Proven leadership in software implementation projects
• Ability to translate business requirements into software solutions
• Experience with change management
• Proficiency in Microsoft Office
• Consulting and management experience in SaaS/cloud environments
• Ability to effectively implement General Ledger modules
• Capability to sell the value of General Ledger implementation methodology
• Strong customer relationship and business acumen
• Skilled in managing multiple projects and priorities
• Excellent communication, organization, and collaboration skills
• Ability to coach consultants on delivery and change management
• Experience working with sales teams to align implementation scope

Benefits

• Medical, dental, vision, and life insurance
• 401(k) plan with matching
• Unlimited time away from work instead of accrued vacation
• Ten paid US holidays
• Up to eighty hours of paid sick time
• Seventeen weeks of paid parental leave