Services Manager

Description Want to be a part of the most AUDACIOUS and radically EXCELLENT Hardware, Paint & Decorating Retailer in the Country? Join our amazing team where you are not only a part of growing company but also a family! The JC Licht family where everyone is equally important. JC Licht Ace Hardware is currently recruiting for a Services Manager, responsible for leading, developing, and executing all in-store service operations across assigned Ace Hardware locations. This role ensures high-quality delivery of services including screen and frame repair, window and glazing services, glass and acrylic cutting, sharpening, and other fee-based customer solutions. The Services Manager drives revenue growth through services, ensures operational excellence, maintains safety and quality standards, and builds a skilled team capable of delivering complete customer solutions. This role plays a critical part in differentiating the business through service offerings that build long-term customer relationships and repeat business. Key Responsibilities Service Execution (Primary Responsibility)Perform all service work, including:Screen repair and custom screen buildsWindow repair and glazingGlass and acrylic cuttingBlade sharpening (mower blades, knives, tools) andStihl power equipment repair and assembly services.Diagnose customer issues and determine appropriate repair solutions.Ensure all work is completed to a high standard with strong attention to detail.Manage complex or custom jobs independently.Maintain consistent service standards for all projectsEnsure all services are performed accurately, safely, and efficiently. Process, Workflow & Ticket ManagementImplement a structured intake, tracking, and completion system for all service orders.Ensure all service jobs are properly:Quoted and approvedLogged (POS or ticket system)Completed within expected timelines andProperly entered in software system.Monitor open orders and ensure no backlog or missed deadlines.Improve workflow efficiency and turnaround times. Vendor & Material ManagementManage ordering and inventory of service-related materials:Screen mesh, frames, splinesGlass sheets, glazing materials andReplacement parts and hardware.Work with vendors for specialty materials and repair support.Ensure cost control and margin optimization on service jobs. Equipment & Safety ManagementEnsure all service equipment is properly maintained, including:Glass cutters, saws, and workstationsScreen rolling tools and frames andSharpening equipment.Enforce strict safety standards and protocols.Train team on safe tool operation and handling of materials like glass and sharp equipment. Other ResponsibilitiesPerforming duties of sales associate on Ace Hardware store floors when needed or when service work is minimal.Other reasonable duties as requested. JC Licht is proud to be an equal opportunity employer and a Substance-Free Workplace Hourly Wage: $25-26/hrAveraging approximately 40-45 hours per weekMain schedule will be Monday-Friday. Occasional weekends may be necessary. Weekends can be utilized for catch up if needed and approved. Requirements Preferred Experience 2–5+ years of retail, hardware, or service-based operations experiencePrevious experience in:Screen repair, glass, window, or light construction trades (preferred)Equipment repair or technical services (strong plus)Prior leadership or supervisory experience a plus Skills & Competencies Strong mechanical aptitude and hands-on problem-solving abilityAbility to diagnose and execute repairs across multiple service typesExcellent organizational and workflow management skillsCustomer-focused with strong communication abilitiesAbility to train and develop technical skillsets in othersStrong attention to detail and quality controlAbility to work efficiently and independently with strong time management skillsAppropriate judgment on when to ask for support and when to make decisions independentlyStrong communication and follow up skills, displaying a sense of ownership Physical Requirements Ability to frequently lift and carry up to 50 lbs and occasionally up to 75 poundsComfortable working with tools, machinery, and glass materialsStanding for extended periods and performing hands-on physical workAbility and comfort in driving utility van throughout city, as needed