Services Manager 1 - Services Project Manager

About the role

The Grid Software Project Manager is the pathfinder for the customer, translating customer and business commitments into disciplined execution and measurable outcomes. This role leads customer-facing software solution projects from initiation through acceptance and transition, coordinating customers, delivery teams, partners, and supporting functions. The Project Manager owns delivery across scope, schedule, cost, quality, risk, governance, customer value, and project financial health.

Responsibilities

• Customer & Stakeholder Leadership: Act as the primary delivery contact; align expectations, manage competing needs, and drive decisions that build customer confidence and drive solution adoption.
• Integrated Project Control: Own the delivery lifecycle. Define objectives, requirements, and work breakdown structures. Manage baselines, critical paths, and project changes through rigorous impact assessment and approval.
• Financial & Commercial Stewardship: Manage project financials including cost, margin, forecast accuracy, cash flow, and billing readiness. Protect profitability while identifying expansion opportunities in partnership with account teams.
• Risk & Issue Management: Maintain a current, actionable RAID log. Anticipate risks, lead structured problem-solving, and provide data-informed recommendations for escalation.
• Cross-Functional Delivery: Lead matrixed teams across software development, engineering, product, cybersecurity, infrastructure, and services to ensure commitments are met.
• Governance & Reporting: Establish operating mechanisms to provide accurate, transparent, and decision-useful updates to executive stakeholders.
• Lean & Agile Practice: Apply appropriate project management methodologies (Lean, Agile, Hybrid, or Waterfall) to reduce waste, handoff friction, and complexity.

Functional Competencies

• Scope Management: Define, baseline, and control requirements, deliverables, acceptance criteria, and changes.
• Schedule Management: Build and actively manage integrated plans, dependencies, milestones, and critical path.
• Financial Management: Manage cost, margin, forecasts, cash flow, and commercial commitments.
• Risk and Issue Management: Identify proactively, assign ownership, mitigate, resolve, and escalate.
• Monitoring and Reporting: Provide accurate, timely, transparent, decision-useful performance information.
• Negotiation and Conflict Resolution: Resolve trade-offs and competing priorities constructively and professionally.
• Lean and Agile Delivery: Apply waste reduction, iterative planning, visual management, and continuous improvement.

Leadership Competencies

• Balances Stakeholders: Manage diverse customer and business needs fairly and transparently.
• Ensures Accountability: Clarify ownership, track commitments, and drive closure with urgency.
• Communicates Effectively: Tailor clear, honest, proactive communication to each audience.
• Decision Quality: Make timely, data-informed decisions using sound judgment.
• Optimize Work Processes: Improve workflows, eliminate waste, and standardize effective practices.
• Manages Complexity: Create clarity across ambiguity, interdependencies, and matrixed environments.
• Collaborates: Build effective relationships across functions, organizations, regions, and partners.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field (or equivalent professional experience).
• Experience: Minimum 3–5 years of project management or delivery experience, specifically in customer-facing enterprise software, technology, or systems integration projects.
• Project Controls: Minimum 3–5 years demonstrated experience managing core controls including scope, schedules, financial tracking, risks, issues, and change management.
• Matrix Leadership: Minimum 3–5 years’ experience coordinating cross-functional teams and managing diverse internal/external stakeholders.

Priority Behaviors

• Methodologies: Practical working knowledge of software delivery lifecycles, including Agile, Scrum, and Waterfall approaches.
• Soft Skills: Strong analytical, problem-solving, and communication skills, with the ability to navigate technical and commercial audiences with equal proficiency.
• Proactive Leadership: Anticipate risks and own outcomes.
• Customer Advocacy: Champion the customer’s perspective while balancing business commitments.
• One Team Delivery: Operate seamlessly across functions, geographies, and cultures.
• Continuous Improvement: Challenge ineffective processes and apply Lean thinking.

Eligibility Requirements

• Travel: Approximately 5–20% travel required.
• Work Authorization: Must satisfy all local legal and compliance requirements