Services Dispatcher

About the role

We are looking for a professional and reliable dispatcher to join our team and act as the company's first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers.

Essential Duties

• Provide customer service excellence with each and every call.
• Politely answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
• Prioritize and organize calls according to urgency.
• Providing customers with pricing information and respond to any queries they may have.
• Maintain records and Process customer payments.
• Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.
• Other duties as assigned.

Qualifications, Education, Experience

• High School Diploma or Equivalent
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Ability to have a professional demeaner and phone etiquette.
• Ability to address problems and requests by transmitting information or providing solutions to the team.
• Ability to read and write in English.
• Accurate data entry.
• Computer literate.
• Knowledge of Tow book software a plus!
• Ability to work Days, Nights and Weekends

Physical Requirements

• Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods.
• Routinely requires sitting at a desk and viewing a display screen for extended periods.
• Ability to access, input, and retrieve information from a computer or other electronic device.
• Routinely requires moderate (up to 40 pounds) lifting and carrying.
• Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending.
• Good hearing and vision required.

Benefits

• Dental insurance
• Health insurance
• Paid time off