Services Coordinator (Part-Time) – Job Description

About the role

We are seeking a warm, motivated, highly organised Services Coordinator to support and coordinate the delivery of our charity’s local and national services. The ideal candidate will be passionate about breastfeeding, infant feeding, and perinatal health; confident working closely with mothers, babies, families, and volunteers; and able to support our team with empathy, professionalism, and excellent interpersonal skills.

The role is ideally suited to a candidate based in Dorset, as they can provide assistance to our Wednesday morning breastfeeding support group in Bournemouth. However, remote applicants are welcomed, provided they can travel periodically to Dorset, to Bo’ness (Scotland), and to support the Breastfeeding Support Bus at events and festivals. There is flexibility for the right candidate who may not be able to travel, but can arrange volunteers to support as proxy. We therefore do welcome candidates living elsewhere in the UK. You must be confident using WhatsApp, email, and online tools if working remotely.

Responsibilities

• Work closely with the Charity Manager, Breastfeeding Counsellors, IBCLCs, and Trustees to ensure services run effectively.
• Service Coordination:
  • Coordinate and monitor the provision of Maddie’s Miracle services, including in-person groups, online support sessions, and community activities.
  • Organise schedules with Breastfeeding Counsellors to coordinate our national Zoom online support provision.
  • Support the smooth running of the Bournemouth breastfeeding support group.
  • Support the smooth running of the Bo’ness breastfeeding support group (plan to relaunch in 2026).
  • Assist in planning schedule, events, routes, bookings, and logistics for Breastfeeding Support Bus events.
  • Support us in collecting data from beneficiaries (e.g., via QR codes or surveys) to show the impact of our services.
  • Provide ad-hoc support to groups as required, such as online shopping for equipment, arranging delivery of items, or supporting an event launch.
• Volunteer Support & Communication:
  • Support the recruitment, onboarding, scheduling, and wellbeing of volunteers for in-person groups and the Breastfeeding Support Bus.
  • Maintain strong communication with volunteers to ensure services are running well.
  • Ensure accurate record-keeping and training compliance.
  • Support the Charity Manager with ensuring DBS checks and Safeguarding courses are complied with and up to date for each team member and volunteer.
• Community Engagement & Partnerships (Optional):
  • Build relationships with midwives, health visitors, HomeStart teams, universities, and community partners.
  • Represent the charity at community events, meetings, and networking opportunities.
• Monitoring, Evaluation & Administration:
  • Support the Charity Manager and the team in collecting service data, beneficiary feedback, and impact evaluation as required.
  • Support the Charity Manager and the team in keeping accurate confidential records in accordance with GDPR and safeguarding.
  • Prepare updates and support reporting to Trustees and funders.
  • Assist with administration for online breastfeeding groups (Facebook and Zoom).

Requirements

Essential:

• Passionate about breastfeeding, infant feeding, and perinatal health.
• Strong interpersonal skills; a genuine “people person”.
• Excellent organisational and coordination skills.
• Confident communicating with families, volunteers, and professionals.
• Ability to work independently and as part of a team.
• A positive ‘can do’ attitude; we are a small charity and everyone “mucks in” without any ego to support mothers, babies, parents, and families, knowing that we are transforming their lives for the better.
• Competent with email, Zoom, Facebook, and basic digital tools.

Desirable:

• Experience as a doula, breastfeeding counsellor, IBCLC, perinatal worker, counsellor, or similar role providing informed choice, non-coercive, and non-biased support.
• Experience in charity, community, healthcare, or social support sectors.
• Experience coordinating services across multiple locations.
• Knowledge of safeguarding, confidentiality, and data protection.

Pay

Hourly remuneration: £13.50 per hour (pro rata £10,530 per annum). For reference, the full-time equivalent (40hr) is £28,080 per year.

Schedule

• Part-time, flexible working (15 hours per week).
• Hybrid or remote working possible.
• Travel expenses covered (for travel outside of Bournemouth).
• 1-year contract, with a 3-month ‘break clause’ equivalent to a probationary period.