Services Business Manager

Major Duties

• Manages concession, telecom, food, vending, and health & wellness programs and operations;
• Identifies new business opportunities and leads the development of special events, including fairs and bazaars.
• Ensures adherence to company policies and regulatory requirements while driving operational efficiency and profitability.
• Oversees and administers concession contracts to ensure compliance with all contractual requirements.
• Manages multiple restaurant concession agreements, ensuring alignment with contract provisions regarding name brand fast food (NBFF) guidelines and Exchange standards.
• Responsible for financial oversight, including daily revenue reconciliation and fixed asset management.
• Conducts market trend analysis, prepares financial and performance metrics, monitors budgets, expenses, and profitability to support strategic decision-making.
• Acts as a contracting officer's representative for administration and oversight of Exchange agreements.
• May handle contract development and/or negotiation in accordance with Exchange objectives and policies.
• Provides guidance and offers resolutions to maintain effective services operations that drive the customer experience and meet business objectives.
• Ensures compliance to corporate and local policies and procedures and that the highest standards of the customer experience are met.

Training Requirement

Successful completion of the Services Business Manager (SBM) Contracting Officer's Representative (COR) training course is required within 7 days of placement into the position. Must complete ServSafe training within 90 days of hire.

Additional Qualifications/Requirements

• Work Schedule - On site PCS authorized for eligible associates. Relocation entitlements/allowances may vary.
• Salary Minimum $54,533.00

Work Challenges

SBM Curriculum completion in LEX within 6 months of assuming position.