Services Advisor - Contract Performance Management
About the role
Are you passionate about building trusted customer relationships while ensuring world-class service performance for critical LNG and turbomachinery operations? Do you enjoy coordinating cross-functional teams, managing complex service agreements, and driving operational excellence to deliver value for customers? Partnering with the best Baker Hughes is a global energy technology company operating in more than 120 countries. Within our OFSE – Process Solutions – Chemicals (NAL Downstream) business, we deliver high‑performance chemical solutions and technical services that support safe, reliable, and efficient refinery operations. Our teams work closely with customers to optimize performance, reduce risk, and drive continuous improvement. Fueling your passion As a Services Advisor - Contract Performance Management, based on site in Calcasieu Pass, Louisiana, you will be responsible to:
Responsibilities
- Managing long-term contractual service agreements, ensuring full compliance with commercial, operational, technical, and performance obligations
- Leading all contract performance activities related to Spare Parts, Field Services, Repair Services, maintenance planning, and outage execution
- Serving as the primary customer interface, ensuring effective communication, timely resolution of issues, and seamless coordination between customer stakeholders and internal teams
- Owning customer contract performance metrics, including financial, operational, technical, reliability, availability, and safety performance indicators
- Acting as the primary liaison for customer contract matters, managing escalations, change requests, and performance discussions
- Coordinating cross-functional teams including Operations, Engineering, Field Services, Supply Chain, Repair Services, Quality, HSE, and Commercial functions to deliver contractual commitments
- Driving continuous improvement initiatives focused on operational excellence, risk mitigation, customer satisfaction, cost optimization, and long-term contract profitability
- Ensuring adherence to contractual service requirements, performance guarantees, operational specifications, and service-level commitments
- Coordinating local site teams during planned outages, maintenance activities