ServiceNow Technical Senior Consultant

Our ServiceNow team works with clients to transform their technology services and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams to create a future-ready operating model. Our focus is on NextGen tech, new service models, and meeting the operational needs of an organization.

About the Team

Every business needs a strategic cloud integration platform. Our team helps organizations create strategies and implement systems to enhance value and boost performance. Our experts have global experience with complex IT challenges, from system upgrades to full transformations. We support clients by collaborating with technology leaders to build IT models suited for new technologies and evolving service expectations. We understand how technology impacts every part of business. Our specialists help clients shift from basic tech delivery to becoming strategic partners and change agents. Agile, DevOps, and Lean experts guide clients in developing next-generation technology teams.

Responsibilities

• Provide best practice advisory services to functional and technical streams throughout the solution implementation and ongoing sustainment.
• Participate in the design of the project and assist in directing the ServiceNow implementation, certifying the solution design of strategic technologies during solution development.
• Build and drive high-performing relationships with strategic development partners to ensure high-quality delivery of all aspects of solution development.
• In an operational setting, be an integral part of the team responsible for solution design and review of all business process and system-level changes as part of continual service improvement.
• Provide design perspectives to the process teams to maintain consistency, stability, and supportability of the solution and processes in conjunction with maintaining the organizational roadmap for the solution.
• Utilize current vendor solution capabilities and the product roadmap.

Qualifications

• 4+ years of relevant ServiceNow IT consulting or industry experience.
• 3+ years of experience in large technology engagements.
• 2 full life cycle implementations.
• Team lead experience.
• Ability to travel up to 50% based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Bachelor's Degree or equivalent experience.

Skills

• ServiceNow certification in one or more areas.
• Experience with XML and SQL.
• Module experience: CSM, Creator Workflow, ITOM, HRSD, IRM/GRC, Source2Pay (S2P).
• Experience with GBS on NOW, NOW Assist, Creator Workflow.
• An advanced degree in the area of specialization (preferred).

Pay

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current range is $116,200 to $229,100.

Information for applicants with a need for accommodation.