ServiceNow Technical Senior Consultant

Our ServiceNow team works with clients to transform their technology services and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams to create a future-ready operating model. Our focus is on NextGen tech, new service models, and meeting the operational needs of an organization.

About the role

You will be responsible for providing best practice advisory services to functional and technical streams throughout the solution implementation and ongoing sustainment. You will be a part of the design on the project and will assist in directing the ServiceNow implementation and certifying the solution design of strategic technologies during solution development. This role will build and drive high-performing relationships with strategic development partners to ensure high-quality delivery of all aspects of solution development.

In an operational setting, you will be an integral part of the team responsible for solution design and review of all business process and system-level changes as part of continual service improvement. You will provide design perspectives to the process teams to maintain consistency, stability, and supportability of the solution and processes in conjunction with maintaining the organizational roadmap for the solution while utilizing current vendor solution capabilities and the product roadmap.

The Team

Every business needs a strategic cloud integration platform. Our team helps organizations create strategies and implement systems to enhance value and boost performance. Our experts have global experience with complex IT challenges, from system upgrades to full transformations. We support clients by collaborating with technology leaders to build IT models suited for new technologies and evolving service expectations. We understand how technology impacts every part of business. Our specialists help clients shift from basic tech delivery to becoming strategic partners and change agents. Agile, DevOps, and Lean experts guide clients in developing next-generation technology teams.

Responsibilities

• Provide best practice advisory services to functional and technical streams during solution implementation and sustainment
• Participate in project design and direct ServiceNow implementation
• Certify solution design of strategic technologies during development
• Build and maintain high-performing relationships with strategic development partners
• Support solution design and review of business process and system-level changes for continual service improvement
• Provide design perspectives to process teams to ensure consistency, stability, and supportability of solutions
• Maintain organizational roadmap for the solution using vendor capabilities and product roadmap

Requirements

• 4+ years of relevant ServiceNow IT consulting or industry experience
• 3+ years of experience in large technology engagements
• 2 full life cycle implementations
• Team lead experience
• Ability to travel up to 50% based on work, clients, and industries served
• Must be legally authorized to work in the United States without employer sponsorship
• Bachelor's Degree or equivalent experience

Preferred Skills

• ServiceNow certification in one or more areas
• Experience with XML and SQL
• An advanced degree in the area of specialization
• Module experience: CSM, Creator Workflow, ITOM, HRSD, IRM/GRC, Source2Pay (S2P)
• Experience with GBS on NOW, NOW Assist, Creator Workflow

Pay

The wage range for this role takes into account factors such as skill sets, experience, training, licensure, certifications, and business needs. The disclosed range estimate is $116,200 to $229,100.