ServiceNow Technical Product Expert (HRSD)

Key Responsibilities

• Lead the creation, configuration, and customization of ServiceNow applications and modules (e.g., HRSD, AI/ML) for new and existing implementations.
• Develop and configure script objects (Business Rules, Script Includes, UI Policies/Actions, Client Scripts, ACLs), notifications, service level agreements, and data models.
• Set up and support integrations between ServiceNow and other platforms using REST/SOAP Web Services and other integration technologies.
• Troubleshoot, perform unit/system/integration testing, and recommend best practices in ServiceNow administration and development.
• Document design, development, test cases, and implementation plans.
• Develop and deliver compelling presentations, demos, and training materials to highlight ServiceNow capabilities and value.
• Articulate clear business value propositions and ROI of ServiceNow solutions, tailored to various audiences.
• Create and maintain comprehensive product documentation, including user guides, technical specs, and value statements.
• Drive rapid prototyping and innovation, sharing new capabilities and demos with delivery teams.
• Monitor competitor offerings and identify opportunities to differentiate Deloitte's ServiceNow solutions.
• Continuously improve product documentation, showcasing, and delivery processes for greater efficiency and impact.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• 4-6 years of hands-on ServiceNow development and configuration experience, including custom development and integration.
• 2-3 years of ServiceNow HRSD experience, with proficiency in scripting languages (JavaScript, HTML, CSS, XML).
• ServiceNow Certified System Administrator (CSA) certification.
• Strong communication, documentation, and problem-solving skills with the ability to collaborate effectively in diverse and agile environments.