ServiceNow Technical Lead / Sr. Developer

Key Responsibilities

• Configure case forms, tables, business rules, client scripts, UI policies, notifications, and assignment logic.
• Develop Flow Designer flows and subflows for intake, routing, approvals, escalations, and closure.
• Create workspace experiences, related lists, dashboards, and role-specific views.
• Implement secure scripted APIs, integration actions, transform maps, and reusable components.
• Conduct peer reviews and ensure adherence to scoped-application and upgrade-safe development standards.
• Build ATF coverage and support unit, integration, regression, and performance testing.
• Manage update sets or source control, deployment sequencing, rollback procedures, and release notes.
• Resolve complex defects and support production cutover and hypercare.

Requirements

• Bachelor’s degree in computer science, computer information systems, electrical engineering, math, or equivalent technical studies (required).
• 10+ years of professional experience, with at least 3 years in an Agile environment.
• Advanced ServiceNow development using JavaScript, Glide APIs, Script Includes, business rules, and client-side scripting.
• Hands-on experience with ICM or complex case-management applications.
• Strong skills in App Engine Studio, Flow Designer, IntegrationHub, Workspace/UI Builder, ATF, and reporting.
• Experience developing REST/SOAP integrations, import sets, transform maps, and secure authentication flows.
• Knowledge of ACLs, data policies, encryption, audit history, and secure coding practices.
• Experience with Agile delivery, code reviews, defect management, and release automation.
• Ability to diagnose performance, data, workflow, and integration issues.

Desired Certifications

• ServiceNow CAD and CSA required or strongly preferred
• Relevant CIS certification
• JavaScript or integration certification preferred

Additional Information

• Clearance: Must be a US Citizen and able to obtain a Public Trust clearance.
• Background checks may include criminal history, education/certification and employment verifications, credit history, and fingerprinting.
• (Public Trust investigations typically take 4–8 weeks)
• Salary: $145,000 – $190,000 annually.
• SFI maintains broad salary ranges to account for variations in skills, experience, market conditions, and location.
• Benefits: SFI offers a comprehensive benefits package.
• Work Environment: Hybrid remote, with occasional on-site presence required to support client needs.
• Other: This is a full-time W2 position.
• Please no agencies, third parties, or Corp-to-Corp submissions.
• Spatial Front Inc. is an Equal-opportunity Employer; all qualified applicants will receive consideration for employment.
• Spatial Front Inc. participates in E-Verify.