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ServiceNow Technical Architect-ITSM & CSM

MetaPhase · Washington, DC · 1 wk ago
RemoteRemoteEngineeringFull-time

About the role

MetaPhase is seeking a ServiceNow Technical Architect with a minimum of fifteen (15) years of overall IT experience with a current CTA certification to be a part of a Federal IT team supporting our clients to transform their business and solve complex problems leveraging ServiceNow.

Responsibilities

  • Attend senior management-level and stakeholder meetings to obtain business requirements, offer solutions, and serve as an expert on ServiceNow tool capabilities.
  • Lead technical team discussions around ServiceNow solution design, and architecture on larger development efforts such as integrations or new module implementations or customizations.
  • Provide and ensure adherence to development guidelines as it relates to security, performance, re-usability, scalability and stability, code reviews, API usage.
  • Collaborate with teams and clients to develop and maintain technical roadmap for ServiceNow platform that aligns with customer transformation objectives and balances technical and business needs.
  • Lead Technical aspects of ServiceNow implementation projects and provide advanced technical support in ServiceNow tool configuration and custom development - Design, Development, and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, scripting languages (JavaScript, GlideScript), reporting, data imports, custom scripting, integrations (REST APIs, Integration Hub, MID Server) and third-party software integrations.
  • Experience enabling or supporting AI architecture and technical roadmap for the ServiceNow platform
  • Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platform applications.
  • Serve as a lead and mentor for team members supporting ServiceNow projects and looking to grow their ServiceNow skills; and support recruiting team when interviewing ServiceNow resources.

Requirements

Experience utilizing or supporting UI Builder and Playbook Experiences to configure existing or develop custom ServiceNow Workspaces.

Experience solutioning, designing, and implementing ServiceNow Cloud Platform solutions integrating with other Cloud Applications and Data Sources.

Experience building scoped applications using ServiceNow Tools and Technology.

Strong written and verbal communication skills with demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions.

Hold ServiceNow certifications Certified System Administrator (CSA),Certified Application Developer (CAD), At least two Certified Implementation Specialist (CIS) certifications. Certified Technical Architect (CTA) preferred.

Experience supporting federal clients is required.

Qualifications

Minimum Bachelor's degree in Information Technology, Business or related field.

Skills

Experience supporting federal clients is required.

Benefits

At MetaPhase, we care about your well-being and success. Our benefits include generous PTO, federal holidays, parental leave, and comprehensive health coverage (medical, dental, vision, life, and disability).

Pay

Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is 190-220.

Schedule

None

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